Trade Counter Sales Assistant - North Dublin

Bathroom Merchants; Dublin; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

21–25 days annual leave

Company pension

Health & wellbeing supports

Bike to Work Scheme

Free parking

Store discounts

Training & development opportunities

Career progression

Job summary

Heat Merchants in Donabate, Dublin, is seeking a full-time Trade Counter Sales Assistant to support customers, drive sales, and maintain a welcoming branch experience. The role includes counter service, stock management, and occasional deliveries in a busy, team-based environment.

You will be helping trade and retail customers, processing orders, and providing product recommendations with strong attention to detail and reliability.

Qualifications

• Flexible, hands-on approach to varied tasks.
• Strong customer service mindset and communication skills.
• Ability to build rapport with trade and retail customers.
• Interest in sales and product knowledge to upsell solutions.

Responsibilities

• Support trade counter sales and assist customers at the branch.
• Stock handling, goods inwards and maintain displays.
• Process orders, quotations and sales transactions accurately.
• Deliver friendly, professional service and foster customer relationships.
• Assist with branch operations and occasional deliveries when needed.

Skills

Flexible & Hands-on

Customer-focused

Communication

Sales-minded

Organised & detail oriented

Reliable team player

Job description

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Trade Counter Sales Assistant - North Dublin

Join a busy, customer-focused branch where you'll be at the heart of helping customers find the right products and solutions. If you enjoy building relationships, delivering excellent service, and being part of a supportive team, we'd love to hear from you.

At Heat Merchants, we're hiring a Full-Time Trade Counter Sales Assistant for our branch in Donabate (Swords), supporting customers, driving sales, and helping to deliver an exceptional branch experience every day. This is a Monday-Friday role with flexibility to work overtime from 8am-12pm on Saturdays on a rotational basis.

Company Benefits

Competitive salary, 21-25 days annual leave (pro rata), no late nights, company pension, health and wellbeing supports, enhanced family leaves, Bike to Work Scheme, free parking, store discounts, training and development opportunities, and the opportunity to build a long-term career within Heat Merchants Group.

The Role

This is a varied, customer-facing position where you'll play an important role in supporting trade and retail customers, processing sales, maintaining stock displays, and ensuring our branch provides a professional and welcoming experience. As part of a small, collaborative team, you'll assist with all aspects of branch operations, including trade counter sales, stock handling, goods inwards, and occasional customer deliveries when required.

Things You'll Do

• Deliver Outstanding Customer Service
• Support Sales Growth
• Maintain Trade Counter Standards
• Build Strong Customer Relationships
• Support Branch Operations
• Put Safety First

You'll greet customers, understand their requirements, and provide expert advice and product recommendations to help them find the right solutions.

You'll process orders, quotations, and sales transactions accurately while identifying opportunities to promote products and services that add value for customers.

You'll ensure the trade counter, displays, and merchandising areas are well presented, organised, and stocked to create a positive customer experience.

You'll develop positive relationships with both trade and retail customers, becoming a trusted point of contact within the branch.

You'll be a key part of the branch team, assisting with all areas of the business as required. From serving customers at the trade counter and managing stock to supporting goods inwards and completing customer deliveries when needed, you'll help ensure the smooth day-to-day running of the branch.

You'll follow all company policies and health & safety procedures to maintain a safe environment for customers, colleagues, and suppliers.

Who You Are

• Flexible Hands on Approach
• Customer Focused
• A Strong Communicator
• Sales Minded
• Organised & Detail Orientated
• A Reliable Team Player

You enjoy variety in your day and are willing to support wherever needed. Whether it's assisting customers at the trade counter, helping with stock management, or making occasional deliveries, you're always ready to contribute to the success of the branch.

You enjoy helping people and take pride in providing a friendly, professional, and efficient service.

You can build rapport with customers and colleagues alike, listening carefully and responding confidently to customer needs.

You enjoy identifying opportunities to assist customers and contribute to the success of the branch through excellent service and product knowledge.

You can manage multiple tasks, maintain accuracy, and stay focused in a fast-paced environment.

You enjoy working collaboratively, supporting your colleagues, and contributing positively to the overall success of the branch.

Experience in a trade counter, retail, builders providers, plumbing, heating, merchanting, or customer service environment would be beneficial but is not essential.

About Us

Heat Merchants is one of Ireland's leading merchants and heating specialists, serving trade and retail customers through a nationwide network of branches.

We are part of Heat Merchants Group, with 42 locations nationwide, including 30 Heat Merchants branches and 12 Tubs & Tiles showrooms. Heat Merchants Group is proud to be part of the Wolseley Group, one of the world's largest distributors in our industry. We're large enough to provide real career progression and exciting opportunities, while remaining local enough to put our people, values, and culture at the heart of everything we do.

Heat Merchants Group is an equal opportunities employer.

Details

Location: Donabate, Dublin

Job Type: Counter Sales Assistant

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