Trade Counter Assistant, Galway

HSS Hire Ireland; Galway; On-site; EUR 24,000 - 30,000; Full time

Job summary

HSS Hire Ireland in Galway is seeking a customer-focused sales assistant to join our branch. You will support day-to-day sales at the trade counter, handle inbound calls and email enquiries, and ensure customers have the right tools to get the job done.

You will build and maintain relationships with branch clients, uphold our high service standards, and contribute to achieving weekly and monthly sales targets while keeping stock and equipment in reliable condition.

Qualifications

• Exceptional customer service skills.
• Strong interpersonal and communication skills.

Responsibilities

• Provide excellent customer service at the trade counter and on calls.
• Maintain high product knowledge to advise customers.
• Support sales targets and help exceed figures weekly/monthly.
• Check stock levels and ensure tool availability.
• Perform checks and testing of tools and equipment before/after hire.

Skills

Customer service

Interpersonal skills

Job description

We are a leading provider of tools, equipment, and support services to a huge range of industries acrossIreland, all powered by the latest technology. We can supply over 9,000 bits of equipment; from industrial generators and cranes, right down to carpet cleaners and floor sanders, and everything in between.

And it does not stop there. We’re revolutionising the hire industry where our passion for innovation is leading us to be the one-stop shop for anything our customers need to get the job done. Join us, and be part of the movement.

About the Role:

You will be supporting the wider team with driving day-to-day sales; ensuring constant growth for the business. You will provide excellent customer service to customers visiting our trade counter while also handling incoming phone calls and email correspondence to ensure customers have the right tools for the job.

Building and maintaining relationships with the clients within the branch, you’ll be ensuring the maintenance of our high standards across how we present ourselves and the service we provide.

Responsibilities:

• Demonstrate excellent customer service skills to all our customers ensuring they leave the branch satisfied
• Maintaining a high level of product knowledge, ensuring you provide the very best advice to customers
• Supporting the wider team with sales targets, with a view to exceed figures on a weekly/monthly basis
• Checking and maintaining stock levels and availability
• Carrying out checks and testing of tools and equipment before and after each hire to ensure reliability and safety

About You;

We’re looking for someone who has:

• Exceptional customer service skills
• Great interpersonal and communication skills

Our ED&I Promise:

At HSS, we prioritise inclusivity and diversity. Therefore, we are committed to attracting, recruiting, and supporting candidates and colleagues from a diverse range of backgrounds. This helps us to facilitate a rich mix of culture and experience across the entire Group, ensuring mental and physical well-being remain at the forefront of work force.