Top-Tier Client Operations Lead - Hybrid Dublin

Marsh; Dublin; Hybride; EUR 120 000 - 160 000; Plein temps

Résumé du poste

Marsh Investments International in Dublin is seeking a Client Operations Senior Manager to oversee a portfolio of top-tier clients within the Investment Solutions Public Operations team. You will coordinate internal and external stakeholders, track deliverables, and ensure timely, professional service delivery amid a complex and changing landscape.

The role requires strong operations experience, stakeholder management, and a proactive approach to client experience, governance forums, and

Qualifications

• Experience in an operations, client servicing, service management, relationship management, or similar environment.
• Strong knowledge of fund operations, including fund accounting, middle office, and transfer agency.
• Proven ability to manage senior stakeholder relationships and influence across internal and external groups.
• Experience coordinating complex deliverables, managing escalations, and bringing structure to challenging issues.
• Strong commercial awareness, attention to detail, and sound judgement.
• Ability to balance multiple priorities while maintaining high standards of service, control, and professionalism.
• Confidence working in a dynamic environment with a broad and varied remit.

Responsabilités

• Act as a trusted operational partner for assigned top-tier client relationships, building strong, credible relationships with client-side contacts and internal stakeholders.
• Provide dedicated support to complex and strategic client relationships, ensuring service delivery is aligned to client expectations and business objectives.
• Serve as the key internal advocate and coordinator for assigned clients, ensuring actions, deliverables, dependencies, and timelines are tracked and progressed.
• Proactively manage client operational requests, queries, and issues, ensuring timely, accurate, and professional communication at all stages.
• Deliver an above-and-beyond client experience by anticipating needs, maintaining visibility of priorities, and ensuring clients feel supported and valued.
• Lead monthly service reviews and broader client governance forums, ensuring clear oversight of performance, open actions, risks, and service themes.
• Maintain service logs, service level documentation, KPI reporting, and other governance materials to ensure strong visibility of service quality and recurring issues.
• Stay closely connected to client initiatives, portfolio changes, onboarding activity, and operational change programmes, ensuring implications are understood and managed effectively.
• Work with internal teams to coordinate activity across operations, client teams, support functions, and third parties to ensure seamless delivery and accountability.
• Act as an escalation point for material service issues or complex operational matters, ensuring they are addressed promptly through the appropriate governance channels.
• Support onboarding, transition, and change activity to ensure smooth handover into business as usual.
• Provide flexible support across the operations function as required, including project work, problem-solving, and ad hoc priorities from senior leadership.
• Identify recurring issues, service trends, and opportunities to improve processes, controls, and client experience.
• Coach and support colleagues where appropriate, contributing to the development of a high‑performing and collaborative team.
• Represent the team confidently in internal and external discussions, contributing to effective decision‑making and strong stakeholder relationships.

Connaissances

Operations experience

Client servicing

Relationship management

Stakeholder influence

Delivery coordination

Attention to detail

Professional judgment

Description du poste

Marsh Investments International in Dublin is seeking a Client Operations Senior Manager to oversee a portfolio of top-tier clients within the Investment Solutions Public Operations team. You will coordinate internal and external stakeholders, track deliverables, and ensure timely, professional service delivery amid a complex and changing landscape.

The role requires strong operations experience, stakeholder management, and a proactive approach to client experience, governance forums, and