Ticketing & Customer Support Agent – Dublin

First Group; Dublin; Hybrid; EUR 18,000 - 26,000; Full time

Job summary

Aircoach, part of First Group plc, is hiring a Customer Service Agent in Dublin. You will be the first point of contact for passengers, handling ticket purchases, travel information, and customer queries in a fast-paced environment.

The role requires a friendly, professional attitude, strong communication skills, and the ability to work mornings, evenings, and weekends. This is a full-time position with a starting hourly wage and a focus on safety and passenger experience.

Qualifications

• Previous experience in customer service or a sales-focused role.
• Excellent communication and interpersonal skills.
• Comfortable with technology and ticketing systems.
• Ability to stay calm under pressure and manage queues.
• Flexible hours including weekends and holidays.
• Friendly, approachable demeanor.

Responsibilities

• Sell tickets to customers using ticket machines.
• Provide accurate travel and schedule information.
• Handle customer queries and complaints professionally.
• Assist passengers with boarding and general inquiries.
• Keep the ticket area clean and presentable.
• Support daily operations and work with the wider team.

Skills

Customer service experience

Communication skills

Interpersonal skills

Ticketing systems

Calm under pressure

Flexible hours

Friendly attitude

Job description

Aircoach, part of First Group plc, is hiring a Customer Service Agent in Dublin. You will be the first point of contact for passengers, handling ticket purchases, travel information, and customer queries in a fast-paced environment.

The role requires a friendly, professional attitude, strong communication skills, and the ability to work mornings, evenings, and weekends. This is a full-time position with a starting hourly wage and a focus on safety and passenger experience.