Customer Service Agent

First Bus; Dublin; On-site; EUR 32,000 - 36,000; Full time

Benefits offered by this job

Simply Health & Smart Health

Discounts on high street brands

Discounted First Group shares

Pension scheme

25 days holiday + bank holidays

Flexible working

Free bus pass after 6 months

Cycle to work

Job summary

First Bus in Dublin is seeking a Customer Service Agent to be the first point of contact for passengers, assisting with ticket purchases and providing route information to ensure a welcoming travel experience.

The role requires strong communication, comfort with ticketing systems, and a flexible schedule including mornings, evenings and weekends. 40 hours per week, starting at €15.54 per hour with a range of benefits.

Qualifications

• Previous experience in customer service or a sales-focused role (preferred).
• Excellent communication and interpersonal skills.
• Comfortable working with technology and ticketing systems.
• Ability to stay calm under pressure and manage queues effectively.
• Flexible approach to working hours, including weekends and holidays.
• A friendly, approachable, and helpful attitude.

Responsibilities

• Sell tickets to customers using ticket machines.
• Provide accurate travel and schedule information to passengers and the public.
• Handle customer queries and complaints professionally.
• Assist passengers with boarding and general enquiries.
• Keep the ticket area clean and presentable.
• Support daily operations and work with the wider team.

Skills

Customer service experience

Excellent communication

Interpersonal skills

Ticketing systems

Technology comfort

Calm under pressure

Queue management

Flexible hours

Tools

Ticket machines

Ticketing software

Job description

About First Bus

Are you ready to advance your career with one of the UK’s leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

Customer Service Agent

Location: Dublin

Contract: Full-time

Salary: Starting at €15.54 per hour

Hours: 40 hours per week, (including mornings, evenings, and weekends)

Aircoach is Ireland’s leading private bus and coach operator. We run six key routes connecting Dublin Airport with Dublin City Centre and its suburbs, alongside express services linking Dublin Airport with Cork, Belfast, Belfast International Airport, and Derry/Londonderry.

As a proud member of the First Group plc—one of the world’s largest surface transportation companies—we’re committed to connecting people safely, reliably, and comfortably.

About the role

As a Customer Service Agent at Aircoach, you will be the first point of contact for our passengers, playing a vital role in their travel experience. From assisting with ticket purchases to providing route information, you’ll ensure every customer receives a helpful and welcoming service.

Responsibilities

• Sell tickets to customers using ticket machines
• Provide accurate travel and schedule information to passengers and members of the public.
• Handle customer queries and complaints professionally
• Assist passengers with boarding and general enquiries
• Keep the ticket area clean and presentable
• Support daily operations and work collaboratively with the wider team

What We’re Looking For

• Previous experience in customer service or a sales-focused role (preferred)
• Excellent communication and interpersonal skills
• Comfortable working with technology and ticketing systems
• Ability to stay calm under pressure and manage queues effectively
• Flexible approach to working hours, including weekends and holidays
• A friendly, approachable, and helpful attitude

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.

Rewards

Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support

• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days’ holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Enhanced maternity / paternity pay
• Flexible working

Equal Opportunities

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.