Tenant Experience & Engagement Lead

Savills Ireland; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

Savills Ireland is seeking a Tenant Liaison Executive to manage day-to-day tenant relations at Blanchardstown Centre in Dublin. You will own the tenant communications app, coordinate tenant conferences and events, maintain the tenant database, and support the Falcon analyst with qualitative insights to complement performance data.

Collaborating with the Marketing & Communications Manager, you’ll engage with centre stakeholders to deliver timely updates and ensure data quality, working in a

Qualifications

• Experience in a tenant-facing, customer service, or relationship management role, ideally within retail, shopping centres, or property management.
• Strong interpersonal and communication skills, with the ability to build trust quickly across a wide range of stakeholders.
• Comfortable using digital platforms and apps and maintaining databases with high accuracy.
• Organised and proactive, able to manage multiple relationships and deadlines simultaneously.
• Event coordination experience.
• Works in line with the values and aims of Blanchardstown Centre.

Responsibilities

• Act as the day-to-day point of contact for tenants on behalf of the centre.
• Build strong, trusted relationships with tenant managers and head office contacts.
• Respond to tenant queries and escalation operational or commercial issues as appropriate.
• Proactively communicate centre updates, campaigns, and operational changes to tenants.
• Own and manage the tenant communications app, ensuring content is accurate, timely, and relevant.
• Post regular updates, including campaign activity, events, operational notices, and performance information.
• Monitor tenant engagement with the app and troubleshoot access or usage issues.
• Plan and coordinate tenant conferences, managing content, logistics, invitations, and follow-up communications.
• Provide on-the-ground event support, working alongside the marketing team to ensure smooth delivery.
• Support the Falcon analyst by gathering anecdotal, qualitative evidence from tenants to complement quantitative performance data.
• Feed tenant sentiment and trading observations into centre performance reporting.
• Identify emerging tenant issues or trends and flag these to the wider team in good time.
• Maintain and update the tenant database, ensuring contact details and communication records are accurate and current.
• Keep tenant information organised and accessible to support reporting and communications across the team.
• Carry out all duties in adherence with Savills policies and processes.

Job description

Savills Ireland is seeking a Tenant Liaison Executive to manage day-to-day tenant relations at Blanchardstown Centre in Dublin. You will own the tenant communications app, coordinate tenant conferences and events, maintain the tenant database, and support the Falcon analyst with qualitative insights to complement performance data.

Collaborating with the Marketing & Communications Manager, you’ll engage with centre stakeholders to deliver timely updates and ensure data quality, working in a