Tenant Liaison Executive- Blanchardstown

Savills Ireland; Blanchardstown; Presencial; EUR 28.000 - 40.000; Jornada completa

Descripción de la vacante

Savills Ireland is seeking a Tenant Liaison Executive for Blanchardstown Centre to own day-to-day tenant relationships, act as the first contact for tenants, manage the tenant communications app, coordinate conferences, and support events.

You will work with the Marketing & Communications Manager to deliver timely centre updates and feed qualitative insights to support centre performance reporting. This role evolves within a busy, retail-centred environment.

Formación

• Experience in a tenant-facing role within retail or property management.
• Strong interpersonal and communication skills.
• Proficient with digital platforms and databases.
• Organised and proactive with ability to manage multiple relationships.

Responsabilidades

• Act as the day-to-day contact for tenants on behalf of the centre.
• Build relationships with tenant managers and head office contacts.
• Respond to tenant queries and escalate issues when needed.
• Communicate centre updates, campaigns, and notices to tenants.
• Own and manage the tenant communications app and ensure content accuracy.
• Post updates including campaigns, events, notices and performance information.
• Coordinate tenant conferences and provide on-the-ground event support.
• Support the Falcon analyst with anecdotal evidence to complement data.
• Feed tenant sentiment into centre performance reporting.
• Maintain and update the tenant database with current contacts.
• Ensure governance by Savills policies and procedures.

Conocimientos

Tenant relations

Customer service

Interpersonal skills

Communication skills

Stakeholder management

Herramientas

Tenant app

Descripción del empleo

The Tenant Liaison Executive owns the day-to-day relationship between the centre and its tenants, acting as tenants' first point of contact on behalf of the centre. The role manages the tenant communications app, coordinates tenant conferences, provides event support, maintains the tenant database, and supports the Falcon analyst with anecdotal, on-the-ground evidence to complement quantitative performance data.

This role will also support on the creation of a new Blanchardstown Centre App, working with the Marketing & Communications Manager.

Key Responsibilities

• Act as the day-to-day point of contact for tenants on behalf of the centre.
• Build strong, trusted relationships with tenant managers and head office contacts.
• Respond to tenant queries and elevate operational or commercial issues as appropriate.
• Proactively communicate centre updates, campaigns, and operational changes to tenants.
• Own and manage the tenant communications app, ensuring content is accurate, timely, and relevant.
• Post regular updates, including campaign activity, events, operational notices, and performance information.
• Monitor tenant engagement with the app and troubleshoot access or usage issues.

Tenant conferences and event support

• Plan and coordinate tenant conferences, managing content, logistics, invitations, and follow-up communications.
• Provide on-the-ground event support, working alongside the marketing team to ensure smooth delivery.

Performance insight

• Support the Falcon analyst by gathering anecdotal, qualitative evidence from tenants to complement quantitative performance data, taking responsibility for ensuring data quality and accuracy
• Feed tenant sentiment and trading observations into centre performance reporting.
• Identify emerging tenant issues or trends and flag these to the wider team in good time.
• Working with the Marketing & Communications Manager, engage as required with CACI on centre research.
• Maintain and update the tenant database, ensuring contact details and communication records are accurate and current.
• Keep tenant information organised and accessible to support reporting and communications across the team.

Governance and compliance

• Carry out all duties in adherence with Savills policies and processes.

Person Specification

• Experience in a tenant-facing, customer service, or relationship management role, ideally within retail, shopping centres, or property management.
• Strong interpersonal and communication skills, with the ability to build trust quickly across a wide range of stakeholders.
• Comfortable using digital platforms and apps and maintaining databases with high accuracy.
• Organised and proactive, able to manage multiple relationships and deadlines simultaneously.
• Works in line with the values and aims of Blanchardstown Centre.