Tenant Liaison Executive-Blanchardstown Shopping Centre

Savills; Blanchardstown; Remote; EUR 32,000 - 42,000; Full time

Job summary

Savills Ireland is seeking a Tenant Liaison Executive for Blanchardstown Centre. You will be the day-to-day contact for tenants, manage the tenant communications app, coordinate conferences, provide event support, maintain the tenant database, and contribute to centre performance reporting.

Working with the Marketing & Communications Manager, you will help create the new centre app and ensure accurate data, proactive outreach, and timely updates across committees and tenants.

Qualifications

• Experience in a tenant-facing, customer service, or relationship management role, ideally within retail, shopping centres, or property management.
• Strong interpersonal and communication skills, with the ability to build trust quickly across a wide range of stakeholders.
• Comfortable using digital platforms and apps and maintaining databases with high accuracy.
• Organised and proactive, able to manage multiple relationships and deadlines simultaneously.
• Event coordination experience.

Responsibilities

• Act as the day-to-day point of contact for tenants on behalf of the centre.
• Own and manage the tenant communications app, ensuring content is accurate and timely.
• Plan and coordinate tenant conferences, managing content, logistics, invitations, and follow-up communications.
• Provide on-the-ground event support, working with the marketing team to ensure smooth delivery.
• Support centre performance reporting by gathering qualitative evidence from tenants and feeding into reporting.
• Maintain and update the tenant database and ensure records are accurate.
• Carry out duties in adherence with Savills policies and processes.

Skills

Tenant relations

Customer service

Relationship management

Interpersonal skills

Digital platforms

Database management

Event coordination

Stakeholder engagement

Job description

The Tenant Liaison Executive owns the day-to-day relationship between the centre and its tenants, acting as tenants' first point of contact on behalf of the centre. The role manages the tenant communications app, coordinates tenant conferences, provides event support, maintains the tenant database, and supports the Falcon analyst with anecdotal, on-the-ground evidence to complement quantitative performance data.

This role will also support on the creation of a new Blanchardstown Centre App, working with the Marketing & Communications Manager.

Key Responsibilities

Tenant relations

• Act as the day-to-day point of contact for tenants on behalf of the centre.
• Build strong, trusted relationships with tenant managers and head office contacts.
• Respond to tenant queries and escalate operational or commercial issues as appropriate.
• Proactively communicate centre updates, campaigns, and operational changes to tenants.

Tenant Communications App

• Own and manage the tenant communications app, ensuring content is accurate, timely, and relevant.
• Post regular updates, including campaign activity, events, operational notices, and performance information.
• Monitor tenant engagement with the app and troubleshoot access or usage issues.

Tenant conferences and event support

• Plan and coordinate tenant conferences, managing content, logistics, invitations, and follow-up communications.
• Provide on-the-ground event support, working alongside the marketing team to ensure smooth delivery.

Performance insight

• Support the Falcon analyst by gathering anecdotal, qualitative evidence from tenants to complement quantitative performance data, taking responsibility for ensuring data quality and accuracy
• Feed tenant sentiment and trading observations into centre performance reporting.
• Identify emerging tenant issues or trends and flag these to the wider team in good time.
• Working with the Marketing & Communications Manager, engage as required with CACI on centre research.

Tenant database

• Maintain and update the tenant database, ensuring contact details and communication records are accurate and current.
• Keep tenant information organised and accessible to support reporting and communications across the team.

Governance and compliance

• Carry out all duties in adherence with Savills policies and processes.

Skills & Experience

• Experience in a tenant-facing, customer service, or relationship management role, ideally within retail, shopping centres, or property management.
• Strong interpersonal and communication skills, with the ability to build trust quickly across a wide range of stakeholders.
• Comfortable using digital platforms and apps and maintaining databases with high accuracy.
• Organised and proactive, able to manage multiple relationships and deadlines simultaneously.
• Event coordination experience.
• Works in line with the values and aims of Blanchardstown Centre.

Savills Ireland is an equal opportunity employer.

Savills aims to attract, recruit and retain the best people from the widest possible pool of talent. As such, we are committed to creating an inclusive and diverse working environment for all employees by striving at all times to be an organisation which does not discriminate, values everyone’s talents and abilities and where diversity is positively promoted.