Tenant Experience & Communications Lead

Savills Ireland; Blanchardstown; Presencial; EUR 28.000 - 40.000; Jornada completa

Descripción de la vacante

Savills Ireland is seeking a Tenant Liaison Executive for Blanchardstown Centre to own day-to-day tenant relationships, act as the first contact for tenants, manage the tenant communications app, coordinate conferences, and support events.

You will work with the Marketing & Communications Manager to deliver timely centre updates and feed qualitative insights to support centre performance reporting. This role evolves within a busy, retail-centred environment.

Formación

• Experience in a tenant-facing role within retail or property management.
• Strong interpersonal and communication skills.
• Proficient with digital platforms and databases.
• Organised and proactive with ability to manage multiple relationships.

Responsabilidades

• Act as the day-to-day contact for tenants on behalf of the centre.
• Build relationships with tenant managers and head office contacts.
• Respond to tenant queries and escalate issues when needed.
• Communicate centre updates, campaigns, and notices to tenants.
• Own and manage the tenant communications app and ensure content accuracy.
• Post updates including campaigns, events, notices and performance information.
• Coordinate tenant conferences and provide on-the-ground event support.
• Support the Falcon analyst with anecdotal evidence to complement data.
• Feed tenant sentiment into centre performance reporting.
• Maintain and update the tenant database with current contacts.
• Ensure governance by Savills policies and procedures.

Conocimientos

Tenant relations

Customer service

Interpersonal skills

Communication skills

Stakeholder management

Herramientas

Tenant app

Descripción del empleo

Savills Ireland is seeking a Tenant Liaison Executive for Blanchardstown Centre to own day-to-day tenant relationships, act as the first contact for tenants, manage the tenant communications app, coordinate conferences, and support events.

You will work with the Marketing & Communications Manager to deliver timely centre updates and feed qualitative insights to support centre performance reporting. This role evolves within a busy, retail-centred environment.