Telesales & Retention Specialist

Beauparc; Blanchardstown; On-site; EUR 28,000 - 42,000; Full time

Job summary

Panda is seeking a driven Sales & Retention Agent (Dual-Skill Role) to join our team in Millennium Park. This role covers both inbound and outbound sales, with a strong focus on customer loyalty and retention.

You will attract new business, convert leads, and proactively engage with existing or former customers to retain their partnership. Strong outbound telesales experience and a customer-focused mindset are essential to meet sales and retention KPIs.

Qualifications

• Minimum 3 years of sales experience.
• Proven success in cold calling, customer win-backs, and inbound sales conversion.
• Strong retention skills with ability to diffuse customer concerns.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage both inbound and outbound sales inquiries professionally and effectively.
• Proactively engage with new prospects and former customers to drive conversions and win-back campaigns.
• Support customer retention efforts by identifying at-risk customers and offering tailored solutions to retain business.
• Meet and exceed individual and team targets for sales and customer retention.
• Utilize MS Office tools to manage customer data, sales leads, and generate accurate reports.
• Collaborate with team members across departments to achieve common goals.
• Stay updated on product knowledge and market trends to better serve customer needs.

Skills

Outbound sales

Inbound sales

Customer retention

Cold calling

MS Office proficiency

Excellent communication

Tools

MS Office

Job description

Panda is seeking a driven Sales & Retention Agent (Dual-Skill Role) to join our team in Millennium Park. This role covers both inbound and outbound sales, with a strong focus on customer loyalty and retention.

You will attract new business, convert leads, and proactively engage with existing or former customers to retain their partnership. Strong outbound telesales experience and a customer-focused mindset are essential to meet sales and retention KPIs.