Telco Sr. Sales Manager - Onsite in Santry, Dublin - CV Required

Concentrix; Leinster; On-site; EUR 90,000 - 130,000; Full time

Job summary

Concentrix in Dublin, onsite in Santry, seeks an experienced Senior Sales Manager to lead a ~20-person sales team within a complex outsourced telecommunications sales operation. The role focuses on commercial performance, coaching, and delivering client KPIs.

Strong telecoms background and proven leadership are essential. Ideal candidate will drive accountability, maintain high standards, and build relationships with client stakeholders while navigating a fast-paced sales environment and complex

Qualifications

• 5+ years of Sales leadership experience.
• Proven experience managing a sales team of 15–25+ people.
• Strong telecommunications industry background.
• Experience in a high-volume, KPI-driven sales environment.
• Excellent coaching and people-management capability.
• Confident stakeholder management and communication skills.

Responsibilities

• Lead, motivate and develop a team of approximately 20 sales professionals.
• Own team performance against sales, revenue, conversion, productivity and quality KPIs.
• Drive a culture of accountability, coaching and continuous improvement.
• Identify and address performance gaps through structured coaching and action plans.
• Ensure consistent execution of the agreed sales process and client requirements.
• Build a strong, professional relationship with client stakeholders and provide clear performance updates.
• Identify opportunities to improve sales effectiveness, productivity and customer outcomes.
• Work closely with Operations and other stakeholders to deliver overall business objectives.

Skills

Sales leadership

Telecommunications

Stakeholder management

Coaching

KPI management

High-volume sales

Team development

Job description

Telco Sr. Sales Manager - Onsite in Santry, Dublin - CV Required

Job Description

We are seeking an experienced Senior Sales Manager to lead a team of approximately 20 sales professionals within a complex outsourced telecommunications sales operation.

This is a key leadership role, responsible for delivering commercial performance, developing the team and ensuring strong execution against agreed client objectives and KPIs.

The successful candidate will have a strong and demonstrable background in telecommunications sales, together with proven experience managing sizeable, target-driven sales teams.

This is an environment that requires a confident, resilient and commercially focused leader who can navigate a challenging sales process, maintain high standards and build strong relationships with both the team and client stakeholders.adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

Key Responsibilities

• Lead, motivate and develop a team of approximately 20 sales professionals.
• Own team performance against sales, revenue, conversion, productivity and quality KPIs.
• Drive a culture of accountability, coaching and continuous improvement.
• Identify and address performance gaps through structured coaching and action plans.
• Ensure consistent execution of the agreed sales process and client requirements.
• Build a strong, professional relationship with client stakeholders and provide clear performance updates.
• Identify opportunities to improve sales effectiveness, productivity and customer outcomes.
• Work closely with Operations and other stakeholders to deliver overall business objectives.

What We're Looking For

• Strong telecommunications industry experience is essential. IT experience is an advantage.
• 5+ years of Sales leadership experience
• Proven experience managing a sales team of 15–25+ people.
• Strong track record of delivering against challenging sales targets.
• Experience in a high-volume, KPI-driven sales environment.
• Excellent coaching and people-management capability.
• Strong commercial awareness and understanding of sales performance metrics.
• Confident stakeholder management and communication skills.
• Resilience and the ability to perform effectively in a challenging and fast-paced environment.

Ideally

• Experience in an outsourced, BPO or contact-centre sales environment.
• Experience managing a sales operation on behalf of a major telecoms provider.
• Strong knowledge of telecoms products and services, such as mobile, broadband, connectivity, cloud or related solutions.
• Experience managing complex sales processes and client requirements.