Telco Sr. Sales Manager - Onsite in Santry, Dublin - CV Required

Convergys; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Concentrix in Dublin is seeking a Telco Senior Sales Manager to lead a ~20-person team in a complex outsourced telecoms sales operation. You will own performance against sales, revenue, and KPI targets, driving accountability and coaching to improve outcomes for the client.

This onsite role requires strong leadership and stakeholder management across internal teams and the client. The successful candidate will have 5+ years of sales leadership in telecoms, with experience managing large teams

Qualifications

• 5+ years of Sales leadership experience.
• Proven experience managing a sales team of 15–25+ people.
• Strong track record of delivering against challenging sales targets.
• Experience in a high-volume, KPI-driven sales environment.
• Ideally experience in an outsourced, BPO or contact-centre sales environment.
• Strong knowledge of telecoms products and services.

Responsibilities

• Lead, motivate and develop a team of approximately 20 sales professionals.
• Own team performance against sales, revenue, conversion, productivity and quality KPIs.
• Drive a culture of accountability, coaching and continuous improvement.
• Identify and address performance gaps through structured coaching and action plans.
• Ensure consistent execution of the agreed sales process and client requirements.
• Build a strong, professional relationship with client stakeholders and provide clear performance updates.
• Identify opportunities to improve sales effectiveness, productivity and customer outcomes.
• Work closely with Operations and other stakeholders to deliver overall business objectives.

Skills

Sales leadership

Telecoms industry experience

Coaching & development

Stakeholder management

High-volume sales

KPI driven

Job description

Job Title

Telco Sr. Sales Manager - Onsite in Santry, Dublin - CV Required

Job Description

We are seeking an experienced Senior Sales Manager to lead a team of approximately 20 sales professionals within a complex outsourced telecommunications sales operation. This is a key leadership role, responsible for delivering commercial performance, developing the team and ensuring strong execution against agreed client objectives and KPIs. The successful candidate will have a strong and demonstrable background in telecommunications sales, together with proven experience managing sizeable, target-driven sales teams. This is an environment that requires a confident, resilient and commercially focused leader who can navigate a challenging sales process, maintain high standards and build strong relationships with both the team and client stakeholders.adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

Key Responsibilities

• Lead, motivate and develop a team of approximately 20 sales professionals.
• Own team performance against sales, revenue, conversion, productivity and quality KPIs.
• Drive a culture of accountability, coaching and continuous improvement.
• Identify and address performance gaps through structured coaching and action plans.
• Ensure consistent execution of the agreed sales process and client requirements.
• Build a strong, professional relationship with client stakeholders and provide clear performance updates.
• Identify opportunities to improve sales effectiveness, productivity and customer outcomes.
• Work closely with Operations and other stakeholders to deliver overall business objectives.

What We're Looking For

• Essential Strong telecommunications industry experience is essential.
• IT experience is an advantage.
• 5+ years of Sales leadership experience.
• Proven experience managing a sales team of 15–25+ people.
• Strong track record of delivering against challenging sales targets.
• Experience in a high-volume, KPI-driven sales environment.
• Excellent coaching and people-management capability.
• Strong commercial awareness and understanding of sales performance metrics.
• Confident stakeholder management and communication skills.
• Resilience and the ability to perform effectively in a challenging and fast-paced environment.
• Ideally Experience in an outsourced, BPO or contact-centre sales environment.
• Experience managing a sales operation on behalf of a major telecoms provider.
• Strong knowledge of telecoms products and services, such as mobile, broadband, connectivity, cloud or related solutions.
• Experience managing complex sales processes and client requirements.

Location

Ireland, Dublin -Santry

Language Requirements

English (Required)

Time Type

Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

EEO Statement

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.