Technical Support IT Engineer L2 - MSP - South Dublin

Stackand.Co; Dublin; On-site; EUR 40,000 - 52,000; Full time

Job summary

StackandCo is seeking a skilled Technical Support Engineer Level 2 for a MSP role in South County Dublin. The position is permanent, office-based, with a €40,000+ salary and a 5-day in-office work week. Visa sponsorship is not available.

You will support SME clients, own issues end-to-end, and contribute to migrations, upgrades and onboarding projects within a tight-knit team.

Qualifications

• Previous MSP technical support experience is a must
• Windows desktop and Windows Server experience required
• Active Directory management experience required
• Microsoft 365 administration experience required
• Microsoft Intune or Endpoint Manager experience required
• Networking fundamentals, firewalls and VPNs
• Ability to work independently with minimal escalation
• Strong communication with business customers
• Must be based in Ireland with work eligibility

Responsibilities

• Provide Level 2 technical support to a portfolio of SME clients
• Occasional client-site visits
• Manage issues from diagnosis to resolution
• Communicate directly with customers
• Create and maintain technical documentation
• Support migrations, upgrades and onboarding
• Patch and update systems
• Maintain security and compliance tasks
• Collaborate with small MSP team
• Own tickets through to resolution

Skills

MSP experience

Independent work

Customer communication

Problem solving

Time management

Tools

Windows Desktop

Windows Server

Active Directory

Microsoft 365

Intune

Endpoint Manager

Microsoft Entra ID

Azure

Job description

Technical Support IT Engineer L2 - MSP - South Dublin

Permanent | StackandCo | Ireland

Posted On 28/07/2026

Job Information

IT Services

Work Experience 5+ years

D18

State/Province Dublin

City Dublin 18

Job Description

Technical Support Engineer Level 2 – MSP

South County Dublin | €40,000+ | 5 days in Office.

Visa sponsorship is not available now or in the future.

Stack & Co Recruitment is working with a small, established Managed Service Provider in South County Dublin that is entering an exciting stage of growth.

We are hiring an experiencedLevel 2 Technical Support Engineer or a strong Level 1 IT Engineer who can take ownership of technical issues, support SME clients to a high standard and contribute to project work.

This role will particularly suit someone based in South County Dublin or nearby who values a shorter commute, a close-knit technical team and a clear career pathway.

Why Consider This Role?

• Variety & wide exposure in your work
• Clear progression upwards
• Exposure to migrations, upgrades and client onboarding projects
• Training and certification support
• Stable, long-term opportunity with a growing MSP
• Varied technical work across Microsoft cloud, infrastructure and networking

The Role

You will provide Level 2 technical support to a portfolio of SME clients, with occasional client-site visits.

You will manage technical issues from diagnosis through to resolution, communicate directly with customers and work independently with minimal escalation.

Your responsibilities will include:

• Supporting Windows desktop and server environments
• Managing Active Directory and hybrid environments
• Administering Microsoft 365, including Exchange, SharePoint, OneDrive and Teams
• Supporting Microsoft Intune and Endpoint Manager
• Managing Microsoft Entra ID and core Azure services
• Troubleshooting networking, firewall, VPN and connectivity issues
• Owning support tickets through to resolution
• Carrying out patching, updates and preventative maintenance
• Supporting migrations, upgrades and new-client onboarding
• Creating and maintaining technical documentation

Requirements

What We’re Looking For

You should have strong, hands-on experience working at Level 2 within a Managed Service Provider or as a Senior Level 1 IT Support Engineer who has MSP experience.

Essential experience includes:

• Previous MSP technical support experience is a must
• Windows desktop and Windows Server
• Active Directory
• Microsoft 365 administration
• Microsoft Intune or Endpoint Manager
• Networking fundamentals, firewalls and VPNs
• Managing customer issues independently
• Communicating confidently and professionally with business customers

You should also be organised, dependable, customer-focused and comfortable working independently within a small MSP environment.

Relevant Microsoft, CompTIA or similar certifications are beneficial, but practical MSP experience is the priority.

Occasional client-site visits will be required, therefore it is a strong bonus if you have your own car or motorbike (Not a deal breaker if you do not).

Applicants must already be based in Ireland and have unrestricted permission to work in Ireland.

This is an excellent opportunity for an experienced Level 2 MSP Engineer or Strong Level 1 IT Support Engineer looking for more responsibility, broader technical exposure and a genuine route upwards.

Applications will be treated in confidence, and full client details will be shared with suitable candidates during the interview process.

Due to application volumes, we may only be able to respond to candidates whose experience, location and work eligibility closely match the requirements of the role.