Technical Support Engineer - French & English

Salesforce; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Salesforce, Inc. in Dublin is seeking a Technical Support Engineer fluent in French and English to join our Technical Support team.

You will be a trusted technical resource for our Qualified Success team and a critical link between customers, Engineering, and Product, troubleshooting complex issues to deliver a seamless customer experience. You'll manage requests across live chat, email, and phone, diagnose issues with Salesforce CRM, CPQ, and Revenue Cloud Advanced, and collaborate with

Qualifications

• Fluency in French and English is required.
• 2–4 years of relevant work experience in technical support or similar roles.
• Strong knowledge of Salesforce CRM, CPQ, and Revenue Cloud Advanced.
• Ability to communicate complex technical concepts clearly and collaborate with cross-functional teams.

Responsibilities

• Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution.
• Investigate, diagnose, and resolve complex technical issues using Salesforce CRM, CPQ, and Revenue Cloud Advanced.
• Work with Engineering to identify root causes and elevate product bugs, and share customer feedback with Product to shape the roadmap.
• Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor.

Skills

French language

English language

Customer support

Analytical skills

Education

Bachelor's degree in CS/IT/Engineering

Tools

Salesforce CRM

Salesforce CPQ

Revenue Cloud Advanced

Job description

Technical Support Engineer - French & English

The Experience
Qualified by Salesforce is looking for a talented and customer-focused Technical Support Engineer fluent in French and English to join our growing Technical Support team in Dublin.
You will be a trusted technical resource for our Qualified Success team and a critical link between customers, Engineering, and Product, troubleshooting complex issues to deliver a seamless customer experience.
This is an exciting opportunity to work with cutting-edge sales and marketing technology in a fast-paced, collaborative environment where your expertise directly contributes to customer success.
What You'll Actually Be Doing

• Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution
• Investigate, diagnose, and resolve complex technical issues using your knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced
• Work with Engineering to identify root causes and elevate product bugs, and partner with Product to share customer feedback that shapes the roadmap
• Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor

You're Our Person If...

• Fluency in French and English, with excellent written and verbal communication skills in both languages
• 2 to 4 years of work experience, including strong knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced
• Strong analytical and problem-solving skills, with a persistent, detail-oriented approach to driving issues through to resolution
• A passion for exceptional customer support, and the ability to explain complex technical concepts clearly and work effectively across Support, Engineering, Product, and Customer Success teams

Even Better If...

• Bachelor's degree (BA/BS) in Computer Science, Information Technology, Engineering, or a related technical field
• Salesforce Certified Administrator or Salesforce Certified Platform Developer I certification
• Experience supporting Salesforce-based applications, integrations, or SaaS platforms, including troubleshooting Salesforce CPQ and Revenue Cloud Advanced implementations
• Familiarity with technical support processes, incident management, and case management, and the ability to manage multiple priorities in a fast-paced environment

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