Lead Cloud Applications Consultant

OpenText; Cork; On-site; EUR 90,000 - 120,000; Full time

Job summary

OpenText, The Information Company, is seeking a Lead Cloud Application Consultant to drive the delivery of reliable, high-performing OpenText Cloud solutions. You will act as a technical expert and escalation point for complex operational issues, guiding best practices and collaborating across teams to ensure service excellence.

The role emphasizes production system administration, troubleshooting, and on-call support within a dynamic, enterprise environment.

Qualifications

• Extensive experience in IT support or consulting for enterprise-level applications.
• Experience with an ITIL-based service delivery framework and cloud platform technologies such as AWS, Google Cloud or Azure.
• Solid administration skills across Windows, UNIX/Linux, VMware, Kubernetes, web servers including IIS, Apache, Tomcat, and JBoss.
• Experience with relational databases such as SQL Server, PostgreSQL, Oracle, or MySQL, plus scripting or programming in SQL, Shell, Java, or JavaScript.
• Excellent communication skills with a strong commitment to delivering exceptional client service.
• University/College degree in a related discipline or equivalent work experience, with flexibility to participate in rotational shifts and on-call support.

Responsibilities

• Lead the delivery of reliable, high-performing OpenText Cloud solutions as a technical expert and escalation point for complex issues.
• Drive service excellence, guide best practices, and collaborate across Product Support, IT, Network Operations and Professional Services.
• Own production system administration, troubleshooting, and service restoration to ensure optimal system reliability and client success.
• Shape stability and scalability of enterprise cloud environments through proactive planning and continuous improvement.
• Contribute to an inclusive, high-performing team culture focused on operational excellence.

Skills

Excellent communication

Customer service orientation

Flexible with shifts

Education

University/College degree

Tools

AWS

Google Cloud

Azure

Kubernetes

VMware

Windows

UNIX/Linux

IIS

Apache

Tomcat

JBoss

SQL Server

PostgreSQL

Oracle

MySQL

SQL

Shell

Java

JavaScript

Job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your impact

As a Lead Cloud Application Consultant, you will lead the delivery of reliable, high-performing OpenText Cloud solutions, serving as a technical expert and escalation point for complex operational issues. You will drive service excellence, guide best practices, collaborate across teams, and help shape the stability, scalability, and success of enterprise cloud environments.

What the role offers

• Opportunity to support enterprise-scale applications and cloud solutions within the OpenText Cloud
• Exposure to leading cloud technologies including AWS, Google Cloud, Azure, Kubernetes, and VMware
• Collaboration with cross-functional teams across Product Support, IT, Network Operations, and Professional Services
• Hands-on responsibility for production system administration, troubleshooting, and service restoration
• A dynamic environment focused on operational excellence, continuous learning, and technical growth
• The ability to make a direct impact on service levels, system reliability, and client success
  
  

What you need to succeed

• Extensive experience in an IT support or consulting environment supporting enterprise-level, multi-tiered applications
• Strong experience working within an ITIL-based service delivery framework and cloud platform technologies such as AWS, Google Cloud, or Azure
• Solid administration skills across Windows, UNIX/Linux, VMware, Kubernetes, web servers, and application servers including IIS, Apache, Tomcat, and JBoss
• Experience with relational databases such as Microsoft SQL Server, PostgreSQL, Oracle, or MySQL, along with scripting or programming skills in SQL, Shell, Java, or JavaScript
• Excellent communication skills with a strong commitment to delivering exceptional client service and resolving issues efficiently
• University/College degree in a related discipline or equivalent work experience, with flexibility to participate in rotational shifts and on-call support
  
  

One last thing

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.