Technical Support Engineer – AI-Powered Data Security

Cohesity, Inc.; Cork; On-site; EUR 35,000 - 55,000; Full time

Job summary

Cohesity is seeking a Technical Support Engineer for our Cork center. You will work with Cohesity customers to resolve technical issues, use tools to troubleshoot, and document interactions while collaborating with engineering and account teams.

You should have a degree in Computer Science or related field (graduating 2027), knowledge of Windows, macOS and Linux, networking basics, and scripting skills (PowerShell, Bash or Python).

Qualifications

• Degree in Computer Science, Information Systems or related field and graduating in 2027.
• Strong troubleshooting and problem-solving abilities with quick diagnostic skills.
• Experience with Windows, macOS and Linux environments.
• Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and switches.
• Basic scripting and automation skills (PowerShell, Bash or Python) are valuable.

Responsibilities

• Work with Cohesity customers to provide timely resolution to technical issues.
• Use available tools to investigate and troubleshoot problems.
• Record customer interactions and document investigation steps and resolutions.
• Collaborate closely with engineering and account management teams.
• Develop knowledge base articles and contribute to reusable self-service solutions.

Skills

Troubleshooting

OS knowledge

Networking basics

Scripting basics

AI tooling usage

Education

Degree in Computer Science or related field

Tools

PowerShell

Bash

Python

Job description

Cohesity is seeking a Technical Support Engineer for our Cork center. You will work with Cohesity customers to resolve technical issues, use tools to troubleshoot, and document interactions while collaborating with engineering and account teams.

You should have a degree in Computer Science or related field (graduating 2027), knowledge of Windows, macOS and Linux, networking basics, and scripting skills (PowerShell, Bash or Python).