Tech Support Engineer Intern — AI-Driven Data Security

Cohesity, Inc.

Cork

Hybrid

EUR 23,000 - 32,000

Full time

14 days+

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Benefits offered by this job

Healthcare coverage

Parental leave

Flexible time off

Company-wide days off

Wellness program

Continuous learning

Competitive salary

Job summary

Cohesity in Cork, Ireland is seeking a Technical Support Engineer Intern to join our global team. You will work with customers, troubleshoot real issues, and collaborate with engineering and account management to deliver solutions and learn core data security technologies.

Ideal candidates are pursuing a CS/IS degree, comfortable with Windows, macOS and Linux, and able to explain technical concepts clearly.

Qualifications

Pursuing a CS/IS degree and will remain enrolled after the internship.
Strong troubleshooting and problem-solving skills with ability to diagnose issues quickly.
Familiarity with Windows, macOS, and Linux operating systems.
Knowledge of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches is a plus.

Responsibilities

Work with Cohesity customers to provide timely resolutions to real technical issues.
Use available tools to investigate and troubleshoot technical issues.
Record customer interactions, investigations, and resolutions.
Collaborate closely with Cohesity engineering and account management teams.
Demonstrate judgment in selecting methods to obtain solutions.
Provide the best possible experience for Cohesity customers.
Manage workload to resolve issues promptly.
Assist in developing reusable self-service solutions for future incidents.
Develop knowledge base articles.