Technical Support Engineer - AI-Powered Data Security

Cohesity, Inc.; Cork; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

Parental leave

Flexible paid time off

Wellness program

Continuous learning opportunities

Competitive salary

Job summary

The Technical Support Engineer role at Cohesity Cork focuses on delivering high-quality technical support for Cohesity data protection and security solutions. You will troubleshoot, document, and resolve customer issues while working closely with engineering and account teams to provide outstanding service.

Based in Cork, Ireland, you will join a team that values initiative, clear communication, and customer focus as you grow your technical expertise and contribute to knowledge base improvements

Qualifications

• Bachelor's degree or equivalent in Computer Science, Information Systems or related field.
• Ability to diagnose and solve technical issues quickly.
• Familiarity with Windows, macOS, Linux environments.

Responsibilities

• Work with Cohesity customers to provide timely resolution to technical issues.
• Investigate and troubleshoot using available tools and document findings.
• Record customer interactions including investigation, troubleshooting and resolution.
• Collaborate with engineering and account management teams to resolve issues.
• Exercise judgment to select methods and techniques for solutions.
• Deliver the best experience for Cohesity customers and manage workload to close issues promptly.
• Contribute to development of self-service solutions and knowledge base articles.
• Develop knowledge base content for future incidents.

Skills

Troubleshooting & problem-solving

OS knowledge (Windows/macOS/Linux)

Networking basics (TCP/IP, DNS, VPNs)

AI tooling for productivity

Customer-focused communication

Education

Degree in Computer Science / Information Systems or related field

Tools

PowerShell

Bash

Python

Job description

The Technical Support Engineer role at Cohesity Cork focuses on delivering high-quality technical support for Cohesity data protection and security solutions. You will troubleshoot, document, and resolve customer issues while working closely with engineering and account teams to provide outstanding service.

Based in Cork, Ireland, you will join a team that values initiative, clear communication, and customer focus as you grow your technical expertise and contribute to knowledge base improvements