Remote Salesforce Integration Support Engineer

DocuSign, Inc.; Ireland; Remote; EUR 65,000 - 90,000; Full time

Job summary

DocuSign, Inc. is seeking a Technical Support Engineer - Salesforce to diagnose and resolve moderately complex issues in Docusign for Salesforce integrations. You will act as a primary contact, manage cases end-to-end, and collaborate with Engineering and Product teams to ensure timely resolution.

The role emphasizes building product expertise, adhering to SLAs, and contributing to knowledge sharing. It may require on-call rotations and is remote-first.

Qualifications

• Bachelor's degree in a technical field and 3+ years in SaaS support or integration support.
• Experience diagnosing API/webhook integrations and cloud-based applications.
• Strong English communication, both written and spoken.

Responsibilities

• Diagnose and resolve issues in Docusign for Salesforce integrations end-to-end.
• Lead customer technical experience and manage support cases to resolution.
• Meet KPIs, SLA targets, and maintain high-quality documented resolutions.

Skills

Bachelor's degree

3+ years SaaS support

APIs & webhooks

OAuth authentication

Cloud environments

Log analysis tools

English proficiency

Education

Bachelor's degree in CS/Engineering or related

Tools

Wireshark

Fiddler

Charles Proxy

Splunk

Datadog

Grafana

Job description

DocuSign, Inc. is seeking a Technical Support Engineer - Salesforce to diagnose and resolve moderately complex issues in Docusign for Salesforce integrations. You will act as a primary contact, manage cases end-to-end, and collaborate with Engineering and Product teams to ensure timely resolution.

The role emphasizes building product expertise, adhering to SLAs, and contributing to knowledge sharing. It may require on-call rotations and is remote-first.