Customer Tech Support Specialist – IoT & Troubleshooting

Thinglabs Ltd; Castlepollard; On-site; EUR 25,000 - 35,000; Full time

Job summary

Thinglabs Ltd is seeking a Customer Service Representative in Castlepollard, Ireland, to provide technical assistance and support to customers regarding their products and services. The role requires excellent communication skills and a strong customer-oriented approach.

Responsibilities include resolving customer issues, handling support calls and emails, and collaborating with teams to ensure effective service delivery. A Bachelor's degree and prior experience in customer support are preferred but not mandatory.

The position is full-time, Monday to Friday, and requires dedication to customer excellence.

Qualifications

• 3+ years experience in customer technical support preferred.
• 3+ years experience dealing with customer inquiries by phone/email preferred.
• Experience with telecom service queries preferred.

Responsibilities

• Identify, investigate, and resolve customer problems with products/services.
• Field support calls and emails from users.
• Guide customers through troubleshooting processes.
• Collaborate with staff and vendors to resolve customer issues.
• Process customer orders and track queries.

Skills

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Professional and pleasant telephone manner

Ability to explain technical issues to technical and nontechnical customers

Strong analytical and problem-solving skills

Proficient with computer software and systems

Accurate and efficient data entry

Excellent attention to detail

Customer focused and professional

Education

Bachelor’s degree in any field (technical/science/engineering preferred)

Job description

Thinglabs Ltd is seeking a Customer Service Representative in Castlepollard, Ireland, to provide technical assistance and support to customers regarding their products and services. The role requires excellent communication skills and a strong customer-oriented approach.

Responsibilities include resolving customer issues, handling support calls and emails, and collaborating with teams to ensure effective service delivery. A Bachelor's degree and prior experience in customer support are preferred but not mandatory.

The position is full-time, Monday to Friday, and requires dedication to customer excellence.