Technical Success Manager

Exogroup; Leinster; On-site; EUR 75,000 - 110,000; Full time

Job summary

EXADS, part of EXOGROUP, is seeking a Technical Success Manager in Ireland to bridge advanced technology and client outcomes. You will handle hands-on tech problems, investigate data discrepancies, and work with engineering to deliver fast, practical solutions.

You will help clarify complex concepts to clients and internal teams while maintaining SLAs. The role demands proactive, self-starting problem solving, strong SQL and API experience, and fluency in English.

Qualifications

• A degree in Computer Science, or equivalent practical experience.
• Strong SQL literacy and data interpretation skills.
• Experience with APIs and how they're called and used.
• Proficiency with Git, version control, and web tech (HTML, CSS, JavaScript).
• Excellent written and spoken English communication.
• Familiarity with Jira, HubSpot, Slack and GitHub.

Responsibilities

• Own, investigate and solve technical problems independently, with minimal guidance.
• Investigate and resolve data discrepancies, including RTB reporting and impression discrepancies.
• Be the go-to technical contact for the team and clients.
• Create and maintain internal process docs and contribute to client-facing docs with clarity.
• Support Sales by translating complex tech concepts for clients and leads, manage SLAs.
• Provide visibility on ongoing issues and establish scalable processes to boost productivity.
• Work with engineering to report bugs, ask questions and communicate resolutions to clients.
• Assist in setting up and deploying new client platforms, formats, payments, and campaigns.
• Mentor teammates and lead diagnostic client calls or video meetings to gather insights.
• Develop deep knowledge of product lines, roadmap and ad-network platform, and how to implement changes.
• Escalate to engineering with the right questions to reduce resolution time.

Skills

Git

SQL

JavaScript

APIs

Data analysis

Client communication

Troubleshooting

Jira

HubSpot

Slack

Web technologies

Education

Bachelor's degree in Computer Science

Tools

Git

GitHub

Jira

HubSpot

Slack

Job description

The Company

EXADS is an international ad-tech software start-up. In business since 2013, we're self-sufficient, well-funded and privately owned, with offices in Dublin and Porto, and part of the wider EXOGROUP (headquartered in Barcelona, with an office in Valencia - 200+ people).

We actively develop and maintain our own proprietary ad-serving platform and custom-built infrastructure, enabling us to innovate and ship new features quickly in a fast-moving, demanding industry. We're revolutionising online ad-serving for advertisers, publishers and networks alike.

Role

As we scale, we need a Technical Success Manager who bridges the gap between our sophisticated technology and our clients' success. You'll make complex technology accessible, reduce support burden, and empower clients and colleagues alike to understand, and get the most from our platform. You'll be expected to manage a dynamic workload, work to SLAs, prioritising effectively, sometimes under pressure, and finding creative solutions.

This is a start-up style environment, not a large support function. You'll regularly be handed technical problems, which are not fully documented, often with no established playbook, and be expected to investigate and make a genuine start yourself, using the platform, the tooling and your own judgement, drawing on your relevant experience, before pulling in engineering; we'll support you with a company Claude subscription. You don't need to be a software developer, but this is a hands-on technical role: if you've never touched a query, a console log or version control, it isn't the right fit. If you prefer fully-documented processes and a clear signposted path for everything before you begin, this isn't the role. If a small, fast-moving team where you own problems end-to-end excites you without the fear of making mistakes, you'll thrive.

Your responsibilities

• Own, investigate and solve technical problems independently, making decisions with little or no guidance where required, and attempting to resolve issues before escalating (in many cases).
• Investigate and resolve data discrepancies, including RTB reporting and impression discrepancies, reasoning about why they arise in the first place and driving them to resolution with clients and developers.
• Be the go-to technical point of contact for the team, making EXADS easier for both clients and colleagues to understand.
• Author and maintain internal process documentation for the team to follow, and provide critical feedback to Product on existing client-facing documentation (Product owns the client docs; you help make them accurate and clear).
• Support the Sales team in winning new business, and relay complex technical concepts clearly to the team, clients and leads.Prioritise, escape or directly resolve support tickets, working consistently to define SLAs.
• Provide visibility and updates on the most important ongoing issues, and establish scalable processes that uplift productivity and efficiency for EXADS and its clients.
  
• Liaise with developers and product to request new features, report bugs, ask questions, document issues accurately and raise issues where necessary, taking ownership to report back to the client on resolutions.
• Assist in setting up and deploying new platforms for clients, including enabling new ad formats, features, payment methods, and connecting campaigns/zones.
• Mentor other team members, helping them understand and interpret technical data.
• Initiate and lead client calls and video meetings with confidence, asking sharp, leading diagnostic questions of both clients and developers to troubleshoot effectively.
• Develop deep, hands-on knowledge of our product lines, roadmap and ad-network platform, commercial and technical, and how to implement changes.
• When you do escalation to engineering you ask relevant questions to stakeholders to reduce resolution time.

What you bring

• A self-starter mentality with strong organisation. You proactively keep your own records so tasks are easy to replicate and improve, and you teach yourself what you don't yet know rather than waiting to be shown.
• Comfortable getting hands-on with the technical/data layer. You're not dependent on someone else to interpret it for you.
• Familiarity with Git and version control, and with web technologies (HTML, CSS, JavaScript), including using browser developer tools/console logs to review data and diagnose issues.
• Confidence in communicating with clients and developers alike, leading meetings, asking the right questions, and translating between the two.
• Strong written, spoken and interpersonal communication skills (English), with the ability to produce clear, concise documentation.A degree in Computer Science, or equivalent practical experience.
  
• Ability to communicate across Jira, HubSpot, Slack and GitHub.
• Excellent understanding of the online advertising industry.
• Experience working with APIs and an understanding of how they're called and used.
• Working SQL literacy: you can write, read and interpret queries, understand relational concepts (joins, filters, schema), and modify existing ones with reasoning. You won't need production-grade SQL, but you must be comfortable working in the data layer.
• A solid technical background focused on web technologies, and genuine problem-solving instinct: you make a start on undocumented problems and use the tools available (including AI tooling) to work them out.

Considered a plus

• Hands-on experience with other ad-serving platforms (e.g. Kevel, Google Ad Manager or similar) is highly desirable.
• Experience with AI models and tooling beyond chatting with LLMs, and familiarity with Claude Code, Codex or similar.