Technical Success Manager

Morgan McKinley; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

Morgan McKinley is seeking a Technical Success Manager fluent in German to join our client-focused team. You will guide enterprise customers across EMEA, blending technical know-how with a customer-first mindset to optimize billing, payments, and revenue workflows.

Collaborate with Account Managers, Support, Product, Engineering, and Sales to drive retention, adoption, and growth while translating technical details for developers and executives.

Qualifications

• Experience in a techno-functional role (e.g., TSM, solutions consultant, Post-Sales Engineer).
• Hands-on experience with APIs, webhooks, SaaS integrations, and iPaaS tools.
• Understanding of subscription/payment operations (chargebacks, declines, reconciliation) or a strong willingness to learn.
• Excellent ability to translate technical details for developers and executives.
• Professional German language skills for EMEA support with curiosity and AI interest.

Responsibilities

• Help enterprise customers run seamless billing, payment, and revenue workflows.
• Guide clients through best practices to rapidly launch pricing models, products, and market entries.
• Provide clear insights on adoption and usage to unlock revenue opportunities for customer leadership.
• Offer hands-on technical guidance so customers can scale with confidence and influence the roadmap.

Skills

Techno-functional experience

German language

Strong communication

Tools

APIs

Webhooks

iPaaS

SaaS integrations

Job description

Technical Success Manager - German Speaker

About the Role

Join an industry-leading provider of billing and monetization solutions as a Technical Success Manager. In this role, you will act as a trusted advisor to enterprise clients across EMEA, combining technical expertise with a customer-first mindset to ensure workflows, integrations, and new use cases deliver maximum business impact. You will work closely with Account Managers, Support, Product, Engineering, and Sales to drive retention, adoption, and growth.

What You'll Do

• Help enterprise customers run seamless billing, payment, and revenue workflows.
• Guide clients through best practices to rapidly launch new pricing models, products, and market entries.
• Provide clear insights on adoption and usage to help customer leadership unlock revenue opportunities.
• Offer hands-on technical guidance so customers can scale with confidence while ensuring their product feedback directly influences the platform's roadmap.

What You'll Bring

• Experience in a techno-functional role (e.g., TSM, solutions consultant, Post-Sales Engineer,).
• Hands-on experience working with APIs, webhooks, SaaS integrations, and iPaaS tools.
• Understanding of subscription/payment operations (chargebacks, declines, reconciliation) or a strong self-starter drive to learn them.
• Exceptional ability to translate technical details for both developers and executive stakeholders.
• Professional German language skills (Preferred) for EMEA customer support, combined with high agency, curiosity, and an enthusiasm for AI.