Customer Success Manager

THRYVE; Munster; On-site; EUR 70,000 - 90,000; Full time

Job summary

THRYVE is seeking a Customer Success Manager for an AI SaaS platform to guide major organisations from onboarding through long-term adoption. You’ll translate business requirements into platform configurations and act as the primary customer contact, coordinating with developers on technical challenges to drive value.

You’ll monitor usage, identify growth opportunities, support contract expansions, and share actionable product insights with engineering. Fluency in German is essential.

Qualifications

• A completed degree in Business Informatics, Business Administration, Communication Sciences or a comparable field.
• Ideally, initial experience in Customer Success, software or a SaaS environment.
• Genuine interest in LLMs, conversational AI and process automation.
• The curiosity and technical confidence to understand a sophisticated software platform.
• Fluent written and spoken German.

Responsibilities

• Guide customers from onboarding and initial implementation through to long-term adoption.
• Understand business requirements and translate them into logical platform configurations.
• Become the first point of contact for customers and coordinate with developers when technical challenges arise.
• Monitor product usage, identify growth opportunities and support contract expansions and upselling.
• Turn customer feedback into clear, actionable insights for product and engineering teams.
• Create best-practice guides, templates and help-centre content.
• Help build and continuously improve the company’s Customer Success processes.
• Deliver engaging product demonstrations and customer presentations.
• Represent the platform at occasional customer meetings and industry events.

Skills

Communication skills

Ownership

Structured working

German language

Education

Business Informatics

Business Administration

Communication Sciences

Job description

Customer Success Manager – AI SaaS Platform (m/f/d)

Are you excited by AI, great customer experiences and helping major organisations turn new technology into real-world value?

Our client is an established German software & AI company with around 150 employees, founded (in 2012) by a university professor and built around strong academic and engineering standards.

You may not immediately recognise the company’s name—but millions of people interact with technology influenced by its work. The team operates behind the scenes of digital products across the German Sparkassen network and is involved in KIPilot, helping bring secure, practical AI solutions into one of Germany’s largest financial ecosystems.

The company’s own conversational AI platform enables organisations to introduce intelligent assistants, automate processes and improve how employees and customers access information.

As Customer Success Manager, you’ll help customers turn the possibilities of AI into solutions they can genuinely use.

Where you’ll make an impact

• Guide customers from onboarding and initial implementation through to long-term adoption
• Understand business requirements and translate them into logical platform configurations
• Become the first point of contact for customers and coordinate directly with developers when technical challenges arise
• Monitor product usage, identify growth opportunities and support contract expansions and upselling
• Turn customer feedback into clear, actionable insights for the product and engineering teams
• Create best-practice guides, templates and help-centre content
• Help build and continuously improve the company’s Customer Success processes
• Deliver engaging product demonstrations and customer presentations
• Represent the platform at occasional customer meetings and industry events

What you’ll bring

• A completed degree in Business Informatics, Business Administration, Communication Sciences or a comparable field
• Ideally, initial experience in Customer Success, software or a SaaS environment
• Genuine interest in LLMs, conversational AI and process automation
• The curiosity and technical confidence to understand a sophisticated software platform
• Strong communication skills and the ability to make complex topics easy to understand
• A patient, service-focused and solution-oriented approach
• A structured and reliable way of working
• A hands-on mentality and confidence taking ownership independently
• Fluent written and spoken German
• Willingness to travel occasionally for customer meetings and trade fairs (In Germany)
• Help major organisations adopt AI in a secure and genuinely useful way
• Work on technology connected to the German Sparkassen ecosystem
• Join a company that combines academic thinking with real commercial impact
• Work closely with experienced product and engineering teams
• Shape the customer journey and the future Customer Success function
• Build deep expertise across AI, SaaS and process automation
• Take genuine ownership rather than simply responding to support tickets

If you want to sit at the intersection of customers, AI and product—and help shape how one of Germany’s most important financial ecosystems uses new technology,we’d like to hear from you.