Technical Services Engineer

United States Digital Space LLC; Dublin; On-site; EUR 65,000 - 85,000; Full time

Job summary

United States Digital Space LLC is seeking a Technical Services Engineer in Dublin. As part of the hybrid working model, you will work closely with customers, resolving complex database-related issues.

You will use your technical knowledge to advocate for customer needs and contribute to internal projects. The ideal candidate has systems and storage engineering experience, coding abilities, and a genuine desire to assist customers.

Qualifications

• Self-taught and insatiably curious candidates preferred.
• Experience analyzing issues from application to storage.
• Genuine desire to help and collaborate.

Responsibilities

• Advise customers on database-related questions.
• Resolve complex issues related to architecture and performance.
• Contribute to internal projects, including development of support tools.

Skills

Systems engineering experience with Linux performance

Understanding of Networking concepts (DNS, TCP/IP)

Storage engineering experience (NAS, SAN)

Building and maintaining production database systems

Basic coding/scripting ability

Holistic issue analysis

Desire to help people

Calm under pressure

Rapid learning ability

Collaboration and teamwork

Tools

Git

AWS

Azure

GCP

Kubernetes

Job description

the company Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex the company problems. Technical Service Engineers are experts in the entire the company ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their the company systems). Our engineers combine their the company expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Cool things you’ll do

the company is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running the company at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the the company ecosystem.

What you need

We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.

It’s important for candidates to check off these boxes:

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc)
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Experience building and maintaining complex mission-critical production database systems
• Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Genuine desire to help people
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing the company
• Experience using distributed version control systems, and in particular git
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators

Success Measures

• In 3 months, you’ll have gained a deep understanding of the company and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers, you will also complete the the company Certified DBA Associate exam
• In 12 months, you will be a technical specialist within the company and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

the company is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

the company is an equal opportunities employer.