Enterprise Solutions Engineer, Service Management

United States Digital Space LLC; Dublin; On-site; EUR 80,000 - 120,000; Full time

Job summary

United States Digital Space LLC in Dublin offers a hybrid role focused on selling and delivering IT service management solutions. You will partner with an incubation Account Executive to lead technical validation across mid-market accounts and translate customer pain points into practical, scalable solutions.

You will collaborate with AEs, CSMS, and Solutions Engineers to create repeatable demos and collateral, map IT workflows, and inform product roadmaps.

Qualifications

• 3+ years in Solutions Consulting, Sales Engineering, or similar roles.
• Strong understanding of IT and service workflows and related systems.
• Ability to design and deliver product demonstrations and workshops.

Responsibilities

• Lead technical validation for IT and service opportunities from discovery to close.
• Translate customer pain points into practical solution designs and business value.
• Develop repeatable demos, assets, and collateral for the field organization.

Skills

Solutions Consulting

Sales Engineering

ITIL familiarity

Discovery skills

Tools

ITSM tools

Ticketing systems

Knowledge management

Job description

Our sales team is focused on finding efficient paths to successful, profitable, long-term customers by building a user-driven marketing and sales engine. We act as a key voice of the customer to the product team, helping identify and overcome technical, educational, and competitive obstacles to our continued growth. In this role, you will join a newly formed team bringing the company Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across the company's field organization. You will serve as an extended part of the product General Manager's team, translating customer pain points into practical solution designs while directly shaping how our product, demos, and technical positioning evolve.

This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

• Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid-market accounts (300–2,000 employees), from discovery through proof, demo, and close.

• Develop a deep understanding of IT and service management workflows—including request intake, approvals, triage, fulfillment, cross-functional coordination, and knowledge sharing—and map those workflows to the company Service Management.

• Translate customer pain points into practical solution designs and compelling business value narratives for IT leaders, service owners, and cross‑functional stakeholders.

• Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations that position the company within the customer's existing technology landscape.

• Help customers envision how modern service delivery, workflow automation, and AI can improve employee experience and operational efficiency.

• Advise on solution architecture, integrations, admin considerations, and deployment approach so customers can confidently evaluate fit.

• Partner closely with existing the company AEs, CSMs, and core Solutions Engineers to uncover and support expansion opportunities within accounts that already use the company for other teams.

• Build repeatable demo assets, solution patterns, technical collateral, and feedback loops that enable the broader field organization as this motion scales.

• Surface structured customer feedback, objections, and product gaps to Product, Product Marketing, and Sales leadership to inform roadmap and GTM strategy.

• Deliver technical enablement and best practices that help the broader revenue organization have stronger conversations with IT and service buyers.

About you

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision‑making.

• 3+ years of experience in Solutions Consulting, Sales Engineering, or similar customer‑facing technical roles.

• Strong understanding of IT and service team personas, including familiarity with service delivery workflows, operational pain points, and the systems these teams use every day.

• Strong discovery skills with the ability to uncover customer workflows, technical constraints, decision criteria, and success metrics before jumping to a solution.

• Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiences.

• Ability to explain technical concepts clearly and credibly, including LLMs, AI agents, integrations, workflow design, data structure, permissions, and automation concepts.

• Strong collaboration skills and the ability to work seamlessly with AEs, CSMs, Product, Product Marketing, and other Solutions Engineers to drive customer outcomes.

• Comfort operating in early‑stage or incubation motions where messaging, product capabilities, and playbooks are evolving in real time.

• Adaptability, intellectual curiosity, and a strong builder mentality.

• Familiarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows.

• Experience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automation.

• Background supporting displacement or migration conversations from legacy enterprise software.

• Understanding of AI‑powered automation, self‑service experiences, or employee service delivery use cases.

• Comfort with modern sales and demo tooling, and with building scalable technical content for a growing field organization.

At the company, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achiev