Technical Manager

MOTOR DISTRIBUTORS LTD; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

MOTOR DISTRIBUTORS LTD in Ireland seeks a Service Advisor/Manager-like role to process telephone enquiries, authorise repairs, and manage CVRT logistics, liaising with manufacturers and internal teams to control costs.

The successful candidate will have a technician qualification in motor mechanics or equivalent experience, strong numeracy and customer service skills, and a proven track record in a corporate office environment.

Qualifications

• Technician qualification essential (Motor Mechanics) or experience in an authoritative position as Service Manager/Advisor at a dealership or vehicle manufacturer.
• Experience in corporate office environment with customer interactions is advantageous.
• Excellent numeracy and literacy skills.
• Computer literate with knowledge of Microsoft Office (Word, Excel), Lotus Notes, and garage systems desirable.

Responsibilities

• Process high volumes of telephone enquiries.
• Authorize repairs daily, issue approval numbers, and agree SMR costs within guidelines.
• Organise logistics around CVRT test requirements.
• Update database and correspondence daily.
• Keep vehicle downtime to a minimum and control operating costs.
• Liaise with manufacturers and representatives as directed by policy.
• Resolve quality issues as directed by Line Manager.
• Achieve team and individual targets and participate in rotating department hours.

Skills

Customer service

Communication

Numeracy

Problem solving

Education

Motor Mechanics technician qualification

Tools

Microsoft Office

Garage systems

Lotus Notes

Job description

Work as part of a team to efficiently process high volumes of telephone enquiries

Authorise repairs daily, issue approval numbers, and agree SMR costs within agreed guidelines to minimise costs

Organise logistics around CVRT test requirements

Update database and correspondence daily

Ensure vehicle downtime is kept to a minimum and operating costs remain within budget

Communicate with vehicle manufacturers and liaise with representatives on issues as determined by after-sales policy

Resolve quality issues as directed by Line Manager

Ensure all complaints and communications adhere to company policy and agreed guidelines

Undertake any reasonable role-related duties as required by Line Manager

Achieve team goals and individual targets as outlined by the Line Manager

Work on a rotational basis to cover the department’s hours of operation

Knowledge, Skills & Experience

Technician qualification essential (Motor Mechanics) or experience in an authoritative position as Service Manager/Advisor at a dealership or vehicle manufacturer

Experience working in a corporate office environment and dealing with customers is advantageous

Excellent numeracy and literacy skills

Computer literate with excellent knowledge of Microsoft Office (Word, Excel), Lotus Notes, and garage systems desirable

Pragmatic decision-maker with good technical knowledge

Strong customer satisfaction drive, comfortable negotiating with garages and internal teams to resolve issues

Effective telephone communication skills with both suppliers and customers

High achievement and drive with proven ability to deliver results; professional, knowledgeable, and enthusiastic

Team player who actively participates in shared objectives and is committed to achieving team goals

Flexible approach, willing to carry out a variety of tasks and work additional hours as required