Technical Product Support Specialist

Sigmar Recruitment; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

Sigmar Recruitment is assisting a leading provider of heating, ventilation and electrical products in Dublin to recruit a Technical Support Specialist. You will deliver expert product guidance, troubleshoot engineering queries and support the sales team with technical recommendations.

You will respond to enquiries by phone and email, prepare technical specifications, and create CAD drawings or training materials as needed.

Qualifications

• Provide technical support and application advice to customers, installers, wholesalers, consultants, and internal sales teams.
• Respond to technical enquiries via phone and email, assisting with product selection, specifications, troubleshooting, and system design queries.
• Produce technical specifications, quotations support documentation, and AutoCAD drawings where required.
• Support the sales team with technical product recommendations and customer solutions.
• Assist with order processing and administration as required.
• Design, develop, and deliver product training for internal teams, sales agents, distributors, and customers across Ireland and the UK.
• Create and maintain training materials, including presentations, manuals, guides, and video content.
• Work closely with Sales, Marketing, New Product Development, and Quality teams to ensure technical information, product literature, and training content remain accurate and up to date.
• Support quality processes through product evaluations, Goods for Return (GFR) assessments, and technical documentation.
• Contribute technical expertise to new product launches and continuous product improvement initiatives.

Responsibilities

• Provide technical support and application advice to customers, installers, wholesalers, consultants, and internal sales teams.
• Respond to technical enquiries via phone and email, assisting with product selection, specifications, troubleshooting, and system design queries.
• Produce technical specifications, quotations support documentation, and AutoCAD drawings where required.
• Support the sales team with technical product recommendations and customer solutions.
• Assist with order processing and administration as required.
• Design, develop, and deliver product training for internal teams, sales agents, distributors, and customers across Ireland and the UK.
• Create and maintain training materials, including presentations, manuals, guides, and video content.
• Work closely with Sales, Marketing, New Product Development, and Quality teams to ensure technical information, product literature, and training content remain accurate and up to date.
• Support quality processes through product evaluations, Goods for Return (GFR) assessments, and technical documentation.
• Contribute technical expertise to new product launches and continuous product improvement initiatives.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Problem solving

Electrical knowledge

Sales support

Training delivery

Team collaboration

Education

Electrical qualification

Tools

AutoCAD

ERP systems

Job description

Provide technical expertise and customer support across the company's range of heating, ventilation, and electrical products, ensuring customers and internal teams receive accurate product guidance, technical advice, and training.

Key Responsibilities

• Provide technical support and application advice to customers, installers, wholesalers, consultants, and internal sales teams.
• Respond to technical enquiries via phone and email, assisting with product selection, specifications, troubleshooting, and system design queries.
• Produce technical specifications, quotations support documentation, and AutoCAD drawings where required.
• Support the sales team with technical product recommendations and customer solutions.
• Assist with order processing and administration as required.
• Design, develop, and deliver product training for internal teams, sales agents, distributors, and customers across Ireland and the UK.
• Create and maintain training materials, including presentations, manuals, guides, and video content.
• Work closely with Sales, Marketing, New Product Development, and Quality teams to ensure technical information, product literature, and training content remain accurate and up to date.
• Support quality processes through product evaluations, Goods for Return (GFR) assessments, and technical documentation.
• Contribute technical expertise to new product launches and continuous product improvement initiatives.

Skills & Experience

• Strong customer service and communication skills.
• Professional telephone manner and customer-focused approach.
• Excellent attention to detail and organisational skills.
• Ability to explain technical information clearly to both technical and non-technical audiences.
• Strong problem-solving skills and commercial awareness.
• Electrical qualification or relevant technical background.
• Experience using AutoCAD or similar CAD software.
• Experience with ERP systems and order processing.
• Technical sales support experience.
• Experience delivering product training and presentations.
• Knowledge of electrical, heating, ventilation, or mechanical products and systems.