HVAC & Electrical Tech Support & Training Specialist

Sigmar Recruitment; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

Sigmar Recruitment is assisting a leading provider of heating, ventilation and electrical products in Dublin to recruit a Technical Support Specialist. You will deliver expert product guidance, troubleshoot engineering queries and support the sales team with technical recommendations.

You will respond to enquiries by phone and email, prepare technical specifications, and create CAD drawings or training materials as needed.

Qualifications

• Provide technical support and application advice to customers, installers, wholesalers, consultants, and internal sales teams.
• Respond to technical enquiries via phone and email, assisting with product selection, specifications, troubleshooting, and system design queries.
• Produce technical specifications, quotations support documentation, and AutoCAD drawings where required.
• Support the sales team with technical product recommendations and customer solutions.
• Assist with order processing and administration as required.
• Design, develop, and deliver product training for internal teams, sales agents, distributors, and customers across Ireland and the UK.
• Create and maintain training materials, including presentations, manuals, guides, and video content.
• Work closely with Sales, Marketing, New Product Development, and Quality teams to ensure technical information, product literature, and training content remain accurate and up to date.
• Support quality processes through product evaluations, Goods for Return (GFR) assessments, and technical documentation.
• Contribute technical expertise to new product launches and continuous product improvement initiatives.

Responsibilities

• Provide technical support and application advice to customers, installers, wholesalers, consultants, and internal sales teams.
• Respond to technical enquiries via phone and email, assisting with product selection, specifications, troubleshooting, and system design queries.
• Produce technical specifications, quotations support documentation, and AutoCAD drawings where required.
• Support the sales team with technical product recommendations and customer solutions.
• Assist with order processing and administration as required.
• Design, develop, and deliver product training for internal teams, sales agents, distributors, and customers across Ireland and the UK.
• Create and maintain training materials, including presentations, manuals, guides, and video content.
• Work closely with Sales, Marketing, New Product Development, and Quality teams to ensure technical information, product literature, and training content remain accurate and up to date.
• Support quality processes through product evaluations, Goods for Return (GFR) assessments, and technical documentation.
• Contribute technical expertise to new product launches and continuous product improvement initiatives.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Problem solving

Electrical knowledge

Sales support

Training delivery

Team collaboration

Education

Electrical qualification

Tools

AutoCAD

ERP systems

Job description

Sigmar Recruitment is assisting a leading provider of heating, ventilation and electrical products in Dublin to recruit a Technical Support Specialist. You will deliver expert product guidance, troubleshoot engineering queries and support the sales team with technical recommendations.

You will respond to enquiries by phone and email, prepare technical specifications, and create CAD drawings or training materials as needed.