Technical Operations Manager

Sigmar Recruitment; Cork; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Company vehicle

Career progression into senior leiders

Direct access to Managing Director

Autonomy to influence operations

Job summary

Sigmar Recruitment in Ireland seeks an Operations Manager to oversee day-to-day operations across field service, installation and stainless steel fabrication, reporting to the Managing Director.

You will lead technical service, installation and fabrication teams, manage scheduling, budgeting and KPI tracking, and drive cost control and profitability while coaching staff and developing leadership.

Qualifications

• Proven experience in technical service management, field operations or a similar leadership position.
• Experience managing technical teams, including scheduling, resource allocation, performance management and service delivery.
• Strong organisational, communication and problem-solving skills, with the ability to manage customers, contractors and internal teams.
• A practical understanding of operational performance, service quality and cost control, with an interest in developing further financial and P&L responsibility.
• A proactive leadership approach and the ambition to grow into a broader senior management position.

Responsibilities

• Lead and manage technical service, installation and fabrication teams, ensuring high standards of performance, productivity and customer service.
• Oversee daily scheduling, job allocation, resource planning and coordination of field engineers, technicians and contractors.
• Establish and monitor operational KPIs, ensuring projects and service activities are delivered efficiently and to the required quality standards.
• Support and develop team members through coaching, mentoring and effective performance management.
• Work closely with the Managing Director on operational planning, budgeting, cost control, departmental margins and profitability.
• Identify opportunities to improve operational processes, service delivery and overall business performance.

Skills

Technical service management

Field operations leadership

Scheduling

Resource planning

Team management

Customer service

Budgeting & P&L

Education

Trade background or technical qualification

Job description

About Your New Employer

• Join a well-established Irish business with over 40 years of experience in the commercial catering equipment and technical services industry.
• Work across a diverse range of operations, including field service, equipment installation and stainless steel fabrication, supporting hospitality and foodservice customers nationwide.
• Become part of a growing business where you will have genuine responsibility, direct access to senior leadership and the opportunity to progress into a broader senior management role.

About Your New Job

As the Operations Manager, you will take ownership of the day-to-day operations across three key departments: field service, installation and stainless steel fabrication.

Reporting directly to the Managing Director, you will:

• Lead and manage technical service, installation and fabrication teams, ensuring high standards of performance, productivity and customer service.
• Oversee daily scheduling, job allocation, resource planning and coordination of field engineers, technicians and contractors.
• Establish and monitor operational KPIs, ensuring projects and service activities are delivered efficiently and to the required quality standards.
• Support and develop team members through coaching, mentoring and effective performance management.
• Work closely with the Managing Director on operational planning, budgeting, cost control, departmental margins and profitability.
• Identify opportunities to improve operational processes, service delivery and overall business performance.

This is a hands-on leadership opportunity with real autonomy and the chance to influence how the business operates and develops.

What Skills You Need

• Proven experience in technical service management, field operations or a similar leadership position, ideally within HVAC, refrigeration, mechanical services, commercial catering equipment, facilities management or a related technical industry.
• Experience managing technical teams, including scheduling, resource allocation, performance management and service delivery.
• Strong organisational, communication and problem-solving skills, with the ability to manage customers, contractors and internal teams.
• A practical understanding of operational performance, service quality and cost control, with an interest in developing further financial and P&L responsibility.
• A proactive leadership approach and the ambition to grow into a broader senior management position.

A relevant trade background or technical qualification would be advantageous. Previous experience in commercial catering equipment is beneficial but not essential.

What's on Offer

• Competitive salary, negotiable depending on experience (DOE).
• Company vehicle.
• Additional benefits can be discussed.
• A senior management opportunity offering genuine autonomy and direct access to the Managing Director.
• A clear pathway for career development and progression into senior leadership.
• The opportunity to join an established business with a loyal customer base and make a meaningful impact on its future growth.