Technical Lead, IT Operations

SOTICAN SOTI; Ireland; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SOTI is seeking a Technical Lead (EMEA) to join our global IT organization in Galway, Ireland. This hybrid role focuses on delivering reliable, secure IT services to business users across the EMEA region, with hands-on responsibility for end-user support, infrastructure administration, and hardware lifecycle management.

As a hands-on senior engineering contributor, you will troubleshoot complex issues, guide infrastructure initiatives, and ensure a consistent user experience across multiple

Qualifications

• 5+ years of hands-on IT Operations, Infrastructure Support or Systems Administration.
• Experience as a technical escalation point with no direct people-management responsibilities.
• Strong customer-service mindset and ability to communicate with technical and business stakeholders.

Responsibilities

• Provide hands-on IT Operations support across the EMEA region (Ireland focus).
• Administer core Microsoft technologies including Microsoft 365, Azure, Active Directory, Windows Server, endpoint management, and collaboration platforms.
• Manage device deployment, hardware lifecycle, asset inventory, procurement, and vendor relationships across EMEA offices.
• Support infrastructure maintenance, security patching, and ongoing optimization for reliable IT services.
• Participate in IT projects, technology rollouts, and process improvements with global IT teams.
• Act as senior technical escalation point to ensure high-quality end-user experiences.

Skills

IT Operations

End-user support

Customer-service mindset

Communication

Hands-on troubleshooting

Education

Degree/ Diploma in CS or IT

Tools

Microsoft 365

Azure

Active Directory

SCCM

Hyper-V

Job description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.

Office: Galway, Ireland (Hybrid)

Employee Type: Employee

Language: English (Fluent)

About the Role

Our people are our most important resource. We are currently looking for a Technical Lead (EMEA) to join our global IT organization. In this role, you will be responsible for delivering reliable, secure, and high-quality IT services while supporting business users across multiple offices throughout the EMEA region.

As the Technical Lead, you will be a hands‑on technical specialist responsible for end‑user support, infrastructure administration, hardware lifecycle management, and the resolution of complex technical issues. While providing technical guidance and acting as a senior escalation point, this is primarily a hands‑on role focused on troubleshooting, infrastructure support, and operational excellence rather than people management.

Working closely with colleagues across EMEA, Canada, and APAC, you will play a key role in maintaining and improving IT services, supporting strategic IT initiatives, and ensuring a consistent user experience across the organization.

Being part of our growing team, you will have the opportunity to work with modern technologies, contribute to infrastructure improvements, and make a direct impact on how technology supports our business across the region.

What's in It for You?

The People

From our humble origins in our founder's basement to our industry-leading position today, SOTI has worked hard to foster a company culture we can all believe in. A culture that emphasizes personal growth, continuous innovation, collaboration, and fun.

The Growth

Our environment encourages fresh ideas, new perspectives, and the opportunity to turn them into reality. At SOTI, you will have the opportunity to lead meaningful technical initiatives, influence regional IT operations, and continue developing your infrastructure and cloud expertise.

The Technology

You will work with enterprise‑scale Microsoft infrastructure and modern IT operations technologies, supporting users across an international organization. You will collaborate with highly skilled teams globally while helping shape the future of IT service delivery across EMEA.

What You Will Do

• Provide hands‑on IT Operations support across the EMEA region (mainly Ireland), troubleshooting and resolving hardware, software, infrastructure, and end‑user issues.
• Administer and maintain core Microsoft technologies, including Microsoft 365, Azure, Active Directory, Windows Server, endpoint management, and collaboration platforms.
• Manage device deployment, hardware lifecycle, asset inventory, procurement, and vendor relationships across EMEA offices.
• Support infrastructure maintenance, upgrades, security patching, and ongoing optimization to ensure reliable and secure IT services.
• Participate in IT projects, technology rollouts, process improvements, and automation initiatives while collaborating with global IT teams.
• Act as the senior technical escalation point and ensure a consistent high‑quality end‑user experience across all supported locations.

Experience You Will Bring

• Degree or Diploma in Computer Science, Information Technology, or equivalent work experience.
• 5+ years of hands‑on IT Operations, Infrastructure Support, Systems Administration experience.
• Previous experience in a similar role like Senior Systems Administrator, Senior Infrastructure Engineer, or similar
• Strong hands‑on experience supporting enterprise IT environments and end users.
• Proven experience acting as a technical escalation point and leading technical initiatives without direct people‑management responsibility.
• Strong customer‑service mindset with the ability to communicate effectively with both technical and business stakeholders.

Hands‑On Experience With

• Windows Server and Windows11 environments
• Microsoft365 administration (Exchange, Teams, SharePoint)
• Azure administration
• Active Directory and Single Sign‑On (SSO)
• SCCM and endpoint/device management
• Network technologies including TCP/IP, DNS, DHCP, and VPN
• Virtualization technologies such as Hyper‑V
• Endpoint security, encryption, and IT security best practices
• Service Desk and ticket management systems
• Computer hardware deployment, troubleshooting, repairs, and lifecycle management

Additional Skills

• Experience managing IT assets, hardware procurement, and vendor engagement.
• Strong analytical, troubleshooting, and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Self‑m