EMEA IT Operations Lead – Hands-On

SOTICAN SOTI; Ireland; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SOTI is seeking a Technical Lead (EMEA) to join our global IT organization in Galway, Ireland. This hybrid role focuses on delivering reliable, secure IT services to business users across the EMEA region, with hands-on responsibility for end-user support, infrastructure administration, and hardware lifecycle management.

As a hands-on senior engineering contributor, you will troubleshoot complex issues, guide infrastructure initiatives, and ensure a consistent user experience across multiple

Qualifications

• 5+ years of hands-on IT Operations, Infrastructure Support or Systems Administration.
• Experience as a technical escalation point with no direct people-management responsibilities.
• Strong customer-service mindset and ability to communicate with technical and business stakeholders.

Responsibilities

• Provide hands-on IT Operations support across the EMEA region (Ireland focus).
• Administer core Microsoft technologies including Microsoft 365, Azure, Active Directory, Windows Server, endpoint management, and collaboration platforms.
• Manage device deployment, hardware lifecycle, asset inventory, procurement, and vendor relationships across EMEA offices.
• Support infrastructure maintenance, security patching, and ongoing optimization for reliable IT services.
• Participate in IT projects, technology rollouts, and process improvements with global IT teams.
• Act as senior technical escalation point to ensure high-quality end-user experiences.

Skills

IT Operations

End-user support

Customer-service mindset

Communication

Hands-on troubleshooting

Education

Degree/ Diploma in CS or IT

Tools

Microsoft 365

Azure

Active Directory

SCCM

Hyper-V

Job description

SOTI is seeking a Technical Lead (EMEA) to join our global IT organization in Galway, Ireland. This hybrid role focuses on delivering reliable, secure IT services to business users across the EMEA region, with hands-on responsibility for end-user support, infrastructure administration, and hardware lifecycle management.

As a hands-on senior engineering contributor, you will troubleshoot complex issues, guide infrastructure initiatives, and ensure a consistent user experience across multiple