Technical Lead, IT Operations - Hybrid (EMEA)

SOTIIRL SOTI Ireland Limited; Galway; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

SOTI Inc is seeking a Technical Lead (EMEA) in Galway, Ireland. This hands-on role focuses on delivering reliable IT services, end-user support, and infrastructure administration across EMEA, with hybrid work options. You will guide IT initiatives without direct people management and collaborate with global teams.

You will manage Windows/Microsoft technologies, cloud services, hardware lifecycle, and security, ensuring a consistent user experience and operational excellence.

Qualifications

• Degree or Diploma in Computer Science, Information Technology, or equivalent work experience.
• 5+ years of hands-on IT Operations, Infrastructure Support, Systems Administration experience.
• Proven experience acting as a technical escalation point and leading technical initiatives without direct people-management responsibility.

Responsibilities

• Provide hands-on IT Operations support across the EMEA region (Ireland focus), troubleshooting and resolving hardware, software, infrastructure, and end-user issues.
• Administer and maintain core Microsoft technologies, including Microsoft 365, Azure, Active Directory, Windows Server, endpoint management, and collaboration platforms.
• Manage device deployment, hardware lifecycle, asset inventory, procurement, and vendor relationships across EMEA offices.
• Support infrastructure maintenance, upgrades, security, patching, and ongoing optimization to ensure reliable and secure IT services.
• Participate in IT projects, technology rollouts, process improvements, and automation initiatives with global IT teams.
• Act as the senior technical escalation point and ensure a consistent, high-quality end-user experience across all locations.

Skills

IT Operations

Infrastructure Support

Systems Administration

Technical escalation

Customer service

Communication

Education

Degree or Diploma in Computer Science / Information Technology

Tools

Windows Server

Windows 11

Microsoft 365

Azure

Active Directory

SSO

SCCM

Endpoint management

Hyper-V

Networking TCP/IP DNS DHCP VPN

IT security

Job description

SOTI Inc is seeking a Technical Lead (EMEA) in Galway, Ireland. This hands-on role focuses on delivering reliable IT services, end-user support, and infrastructure administration across EMEA, with hybrid work options. You will guide IT initiatives without direct people management and collaborate with global teams.

You will manage Windows/Microsoft technologies, cloud services, hardware lifecycle, and security, ensuring a consistent user experience and operational excellence.