EMEA IT Operations Lead - Hands-On Tech (Galway Hybrid)

SOTI; Galway; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work

Modern Galway office

Job summary

SOTI in Galway, Ireland (Hybrid) is seeking a Technical Lead (EMEA) to deliver reliable IT services across the region. You will be hands-on with end-user support, infrastructure administration, hardware lifecycle management, and complex issue resolution, acting as a senior escalation point.

You’ll work with Microsoft infrastructure and cloud technologies, collaborate with global teams, and drive operational excellence while supporting users across multiple offices.

Qualifications

• Degree in Computer Science, Information Technology, or equivalent.
• 5+ years hands-on IT Operations, Infrastructure Support, or Systems Administration.
• Experience as Senior Systems Administrator or Senior Infrastructure Engineer; no people management required.
• Strong customer-service mindset and communication with technical and business stakeholders.

Responsibilities

• Provide hands-on IT Operations support across the EMEA region (mainly Ireland), troubleshooting hardware, software, and network issues.
• Administer core Microsoft technologies including Microsoft 365, Azure, AD, Windows Server, and endpoint management.
• Manage device deployment, asset inventory, procurement, and vendor relationships across EMEA offices.
• Support infrastructure maintenance, security, patching, and ongoing optimization for reliable IT services.
• Contribute to IT projects and automation initiatives, collaborating with global IT teams.
• Act as senior escalation point to ensure a high-quality end-user experience.

Skills

Customer-service mindset

Communication skills

Problem-solving

Multi-priority management

Self-motivated

Continuous improvement

Education

Degree in Computer Science / IT

Tools

Microsoft 365

Azure

Active Directory

Windows Server

SCCM

Hyper-V

SSO

SharePoint

Teams

VPN

Job description

SOTI in Galway, Ireland (Hybrid) is seeking a Technical Lead (EMEA) to deliver reliable IT services across the region. You will be hands-on with end-user support, infrastructure administration, hardware lifecycle management, and complex issue resolution, acting as a senior escalation point.

You’ll work with Microsoft infrastructure and cloud technologies, collaborate with global teams, and drive operational excellence while supporting users across multiple offices.