Fleet Services Manager - Repairs & Customer Care

MOTOR DISTRIBUTORS LTD; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

MOTOR DISTRIBUTORS LTD in Ireland seeks a Service Advisor/Manager-like role to process telephone enquiries, authorise repairs, and manage CVRT logistics, liaising with manufacturers and internal teams to control costs.

The successful candidate will have a technician qualification in motor mechanics or equivalent experience, strong numeracy and customer service skills, and a proven track record in a corporate office environment.

Qualifications

• Technician qualification essential (Motor Mechanics) or experience in an authoritative position as Service Manager/Advisor at a dealership or vehicle manufacturer.
• Experience in corporate office environment with customer interactions is advantageous.
• Excellent numeracy and literacy skills.
• Computer literate with knowledge of Microsoft Office (Word, Excel), Lotus Notes, and garage systems desirable.

Responsibilities

• Process high volumes of telephone enquiries.
• Authorize repairs daily, issue approval numbers, and agree SMR costs within guidelines.
• Organise logistics around CVRT test requirements.
• Update database and correspondence daily.
• Keep vehicle downtime to a minimum and control operating costs.
• Liaise with manufacturers and representatives as directed by policy.
• Resolve quality issues as directed by Line Manager.
• Achieve team and individual targets and participate in rotating department hours.

Skills

Customer service

Communication

Numeracy

Problem solving

Education

Motor Mechanics technician qualification

Tools

Microsoft Office

Garage systems

Lotus Notes

Job description

MOTOR DISTRIBUTORS LTD in Ireland seeks a Service Advisor/Manager-like role to process telephone enquiries, authorise repairs, and manage CVRT logistics, liaising with manufacturers and internal teams to control costs.

The successful candidate will have a technician qualification in motor mechanics or equivalent experience, strong numeracy and customer service skills, and a proven track record in a corporate office environment.