Technical Coordinator - Transfer Agency (Hybrid)

Northern Trust Corp; Limerick; Hybrid; EUR 48,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Northern Trust Corp is seeking a Technical Coordinator for the Fund Service Centre. The role combines day-to-day operational delivery with technical support, quality oversight and partner development, handling investor and client queries across multiple channels.

You will work with Team Leaders and the Quality function to ensure service levels, accuracy and adherence to controls, while mentoring colleagues and supporting change initiatives across locations.

Qualifications

• Experience in Transfer Agency or investor services is required.
• Strong customer focus and commitment to quality.
• Excellent communication and stakeholder management skills.
• Ability to mentor others and provide constructive feedback.
• Strong organizational, analytical and problem-solving skills, with ability to manage competing priorities.
• Experience with telephony or case-management tools is advantageous.

Responsibilities

• Coordinate the day-to-day FSC team activities and deputise when required.
• Act as a subject matter expert for complex, sensitive, high-risk investor queries.
• Monitor workflow across telephony, MS Dynamics and written channels; flag changes, bottlenecks and risks.
• Support service-level monitoring and the effective allocation of daily resources.
• Provide hands-on support during peak periods while owning key coordination tasks.
• Mentor and coach partners with feedback, knowledge sharing and training.
• Collaborate with cross-location teams including India FSC/ISC and local management.
• Represent the FSC at relevant meetings, client visits and change discussions.

Skills

Transfer Agency experience

Customer service

Communication skills

Mentoring

Problem solving

Attention to detail

Tools

MS Dynamics

Job description

Northern Trust Corp is seeking a Technical Coordinator for the Fund Service Centre. The role combines day-to-day operational delivery with technical support, quality oversight and partner development, handling investor and client queries across multiple channels.

You will work with Team Leaders and the Quality function to ensure service levels, accuracy and adherence to controls, while mentoring colleagues and supporting change initiatives across locations.