Associate Consultant, Transfer Agency (Dealing Team)

Northern Trust; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

Northern Trust is seeking an Associate Consultant in its Transfer Agency team in Ireland. You will support day-to-day TA Dealing activities, resolve complex queries, and act as a point of escalation for junior staff, ensuring accuracy and timely client service.

You will work closely with the Dealing Manager and wider team to maintain high-quality operational delivery, while adhering to regulatory controls and group policies.

Qualifications

• Relevant experience within Transfer Agency, Fund Administration or Financial Services, preferably within a Dealing environment.
• Strong working knowledge of Transfer Agency operations and the end-to-end dealing process.
• Ability to investigate and resolve operational queries and exceptions with sound judgement; escalate when required.
• Good understanding of operational risk, controls and escalation requirements.
• Strong analytical and problem-solving skills with ability to assess information and take action.
• Experience taking ownership of client or operational deliverables and meeting deadlines.
• Strong accuracy and attention to detail with high quality standards.
• Strong written and verbal communication skills with clients, colleagues and internal stakeholders.
• Experience coaching or sharing knowledge with less experienced team members.
• Strong planning, organisation and time-management skills in a fast-paced environment.
• Collaborative mindset and ability to work across teams and functions.

Responsibilities

• Take ownership of assigned clients and support day-to-day TA Dealing activities, ensuring service requirements and deadlines are met.
• Provide experienced operational and technical support to the Dealing team for complex queries and exceptions.
• Act as escalation point for junior staff and offshore partners for higher-risk matters.
• Oversee processing quality, accuracy and timeliness, including offshore dealing teams.
• Monitor workflow queues, identify issues and capacity concerns, escalate as needed.
• Prepare and review client and operational reporting, including cash and register reporting.
• Ensure deliverables are completed accurately within timeframes.
• Maintain up-to-date procedures, checklists and documentation.
• Complete data-protection checks and ensure communications follow TA policies.
• Identify, investigate and escalate operational risks and control issues.

Skills

Transfer Agency operations

Client escalation

Data protection

Regulatory compliance

Excel

Team collaboration

Problem solving

Attention to detail

Communication skills

Offshore coordination

Financial services knowledge

Tools

MS Word

Dealing platforms

Financial software

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role / Department

The Associate Consultant role operates within a dedicated Dealing Team in the Transfer Agency Department. The role provides experienced technical and operational support across day-to-day dealing activities, taking increased ownership for assigned clients, operational deliverables, issue resolution and the effective application of established processes and controls.

Reporting to the Dealing Manager, the Associate Consultant acts as a key point of support for the wider team, assisting with complex operational queries, workflow coordination and the development of less experienced partners. The role works closely with the Consultant and Dealing Manager to support consistent service delivery, operational quality and the timely escalation and resolution of issues.

The Transfer Agency Department provides fund administration services to multiple Fund Management companies, delivering the full range of shareholder servicing functions including Dealing, Registration, Finance and Investor Services. The department operates across multiple locations and provides partners with opportunities to develop their knowledge, experience and careers.

Key Responsibilities

The key responsibilities of the role include:

• Take ownership of assigned clients and support the effective delivery of day-to-day TA Dealing activities, ensuring agreed service requirements and deadlines are met.


• Provide experienced operational and technical support to the Dealing team, assisting with the investigation and resolution of more complex processing queries and exceptions.


• Act as an escalation point for operational queries from junior team members and offshore partners, escalating material or higher-risk matters to the Consultant or Dealing Manager as appropriate.


• Support the day-to-day oversight of processing quality, accuracy and timeliness, including activities performed by offshore TA Dealing teams.


• Monitor workflow queues and operational priorities, identifying outstanding items, potential issues and capacity concerns and escalating where appropriate.


• Prepare and review accurate and timely client and operational reporting, including prediction, cash and register reporting.


• Ensure assigned client and operational deliverables are completed accurately and within agreed timeframes.


• Maintain accurate and up-to-date procedures, checklists and supporting documentation, identifying areas requiring clarification or improvement.


• Complete applicable data-protection checks and ensure external communications are issued in accordance with TA policies, procedures and control requirements.


• Support the identification, investigation and escalation of operational risks, errors and control issues, contributing to timely resolution and appropriate follow-up.


• Provide day-to-day guidance and knowledge sharing to less experienced partners, supporting cross-training and the development of technical knowledge within the team.


• Support process reviews and continuous-improvement initiatives aimed at enhancing operational quality, efficiency and the client or investor experience.


• Contribute to projects, client onboarding, system or process changes and other business initiatives within the scope of the role.


• Work collaboratively with other Transfer Agency functions, including New Business, Investor Services, Registration and Finance, as well as relevant internal stakeholders.


• Respond to client and investor queries accurately and within agreed service expectations.


• Maintain a strong understanding of assigned dealing processes and relevant systems and apply that knowledge to support effective operational delivery.


• Comply with applicable regulatory requirements and internal Northern Trust policies, procedures and control standards.

Skills / Qualifications

The successful candidate will benefit from having:

• Relevant experience within Transfer Agency, Fund Administration or Financial Services, preferably within a Dealing environment.


• Strong working knowledge of Transfer Agency operations and a good understanding of the end-to-end dealing process.


• Ability to investigate and resolve operational queries and exceptions, applying sound judgement and escalating appropriately when required.


• Good understanding of operational risk, controls and escalation requirements.


• Strong analytical and problem-solving skills, with the ability to assess information and identify appropriate actions.


• Experience taking ownership of client or operational deliverables and working effectively to agreed deadlines.


• Strong accuracy and attention to detail, with a focus on maintaining high standards of operational quality.


• Strong written and verbal communication skills, with the ability to communicate effectively with clients, colleagues and internal stakeholders.


• Experience supporting, coaching or sharing technical knowledge with less experienced team members.


• Strong planning, organisation and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.


• A collaborative approach and the ability to build effective working relationships across teams and functional areas.


• Good PC skills, including Microsoft Word and Excel, with the ability to learn relevant business systems and dealing platforms.


• Knowledge of the fund administration and relevant regulatory environment.


• A flexible, professional and proactive approach to changing business and client requirements.


• Ability to work independently within defined responsibilities while contributing effectively as part of the wider team.am.

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.