Technical Support Engineer - Intern | Cork - Ireland (Office)

Cohesity, Inc.; Cork; Hybrid; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Healthcare coverage

Parental leave

Flexible time off

Company-wide days off

Wellness program

Continuous learning

Competitive salary

Job summary

Cohesity in Cork, Ireland is seeking a Technical Support Engineer Intern to join our global team. You will work with customers, troubleshoot real issues, and collaborate with engineering and account management to deliver solutions and learn core data security technologies.

Ideal candidates are pursuing a CS/IS degree, comfortable with Windows, macOS and Linux, and able to explain technical concepts clearly.

Qualifications

• Pursuing a CS/IS degree and will remain enrolled after the internship.
• Strong troubleshooting and problem-solving skills with ability to diagnose issues quickly.
• Familiarity with Windows, macOS, and Linux operating systems.
• Knowledge of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches is a plus.

Responsibilities

• Work with Cohesity customers to provide timely resolutions to real technical issues.
• Use available tools to investigate and troubleshoot technical issues.
• Record customer interactions, investigations, and resolutions.
• Collaborate closely with Cohesity engineering and account management teams.
• Demonstrate judgment in selecting methods to obtain solutions.
• Provide the best possible experience for Cohesity customers.
• Manage workload to resolve issues promptly.
• Assist in developing reusable self-service solutions for future incidents.
• Develop knowledge base articles.

Skills

Troubleshooting

Operating systems (Windows/macOS/Linux

Networking basics

Scripting (PowerShell/Bash/Python)

Customer service

Communication

Learning orientation

Education

Pursuing CS/IS degree

Job description

Cohesity opens in a new tab is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe. Want to join the leader in AI-powered data security?

Join Cohesity's Technical Support Engineering team, the trusted experts who help some of the world's largest organisations protect and recover their most valuable asset: data. Working alongside experienced Support Engineers, Product Experts, and Software Developers, you'll gain hands-on exposure to enterprise-scale data security, cloud technologies, storage systems, and cybersecurity solutions while helping customers solve real-world technical challenges

Technical Support Engineer is a Technical Support role within the Cohesity support organization. The position is based in our local support centre in Cork, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people with deep technical expertise as well as excellent communication and customer service skills to join our team!

As a Technical Support Engineer Intern, you'll be part of a collaborative, global team that sits at the intersection of technology, customer success, and engineering. You'll learn directly from experienced mentors, participate in technical discussions, and gain exposure to cutting-edge technologies used to secure and manage data for thousands of organisations worldwide1

HOW YOU’LL SPEND YOUR TIME HERE:

• Work with Cohesity customers to provide a timely resolution to their real technical issues that they may encounter
• Use available tools to investigate and troubleshoot technical issues
• Record customer interactions, including investigation, troubleshooting, and the resolution of issues
• Work closely with Cohesity engineering and account management teams
• Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
• Provide the best experience possible for Cohesity customers
• Manage workload to ensure that all customer issues are resolved in a timely manner
• Assist in the development of comprehensive and reusable self-service solutions for future incidents
• Develop knowledge base articles.

WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:

• Pursing a degree in Computer Science, Information Systems or related field and will still be enrolled after the internship
• Troubleshooting & Problem-Solving – Ability to diagnose and resolve technical issues quickly.
• Operating Systems Knowledge – Familiarity with Windows, macOS, Linux.
• Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.
• Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python.
• Love solving difficult problems and possess critical thinking abilities.
• Coachable, motivated, and humble
• Ability to demonstrate their own projects and achievements
• Willing to tackle difficult problems with a positive approach.
• Nice to have but not required - ability to script and code and use your automation skills to reduce manual efforts.

Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [e-mail] opens in a new tab for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.

At Cohesity, we work hard and move fast—and we’re not afraid to push boundaries to deliver exceptional work. We value integrity and respect, and here’s what we promise: We’ll give you the tools to be successful and welcome you into a culture that celebrates individual contributions and collective success. We’ll empower you to grow, offer continuous learning opportunities, and surround you with ambitious, collaborative colleagues.

We strive to have a parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our employees (and their families) is the right thing to do.

• Healthcare coverage for you and your family
• Paid parental leave
• Flexible paid time off
• Additional company-wide days off throughout the year
• A robust wellness program
• Continuous learning opportunities
• And a competitive salary and additional benefits package

Notice to external recruiters and staffing agencies

Cohesity does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Cohesity hiring managers, or by other means will be considered gratis and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired. Fees will be paidONLYwhere an external recruiter has an executed service contract in place with Cohesity and resumes have been solicited by our Talent Acquisition team in connection to a specific job opening.

Life at Cohesity

Want to learn more about Life at Cohesity and our RADIO Values? Read more from our employees here.

Published: August 26, 2025 Last updated: October 8, 2026