Swedish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy MD; Dublin; On-site; EUR 17,000 - 28,000; Full time

Benefits offered by this job

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package (flight,

Job summary

Mercier Consultancy Group in Bulgaria is seeking a Swedish Speaking Solutions Consultant to join our customer support team. You will serve Swedish-speaking clients, resolving inquiries with expert guidance in a dynamic, international setting.

Fluency in Swedish and professional English are required, along with EU work eligibility. The role offers fully paid training, relocation support to Bulgaria, a monthly salary, and opportunities for career development within our global contact-center

Qualifications

• Native or fluent Swedish (spoken and written) is mandatory.
• Professional proficiency in English to communicate in an international office.
• A valid EU passport or legal right to work in Bulgaria is required.
• Previous experience in customer support or client-facing roles is preferred.
• Strong problem-solving skills and ability to stay calm in fast-paced environments.

Responsibilities

• Serve as the primary contact for Swedish-speaking clients, ensuring a high-quality support experience.
• Analyze and resolve complex inquiries to provide optimal solutions in customer support.
• Maintain high customer satisfaction through proactive communication and rapport building.
• Document interactions within internal systems to ensure service continuity.
• Collaborate with cross-functional teams to resolve high-priority issues.
• Participate in continuous improvement initiatives to refine workflows and raise efficiency.
• Adapt to industry standards and product updates to provide accurate guidance.

Skills

Swedish language fluency

English proficiency

EU work eligibility

Customer service mindset

Problem-solving

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities across Europe. As a leader in talent acquisition for the global customer support services sector, we pride ourselves on delivering bespoke career solutions that empower professionals to excel in new international environments.

Swedish Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities across Europe. As a leader in talent acquisition for the global customer support services sector, we pride ourselves on delivering bespoke career solutions that empower professionals to excel in new international environments.

Job Overview

We are currently seeking a talented professional to fill our Swedish Speaking Solutions Consultant position in Bulgaria. This role is an exceptional opportunity for a customer-focused expert to join a dynamic team in the vibrant customer support services industry, where your native-level linguistic skills will be the cornerstone of high-quality service delivery.

Key Responsibilities

• Serve as the primary point of contact for Swedish-speaking clients, ensuring an unparalleled customer support experience
• Analyze and resolve complex technical or service-related inquiries to ensure optimal solutions within the customer support services sector
• Maintain high levels of customer satisfaction through proactive communication and professional rapport building
• Document all interactions accurately within internal systems to ensure seamless service continuity
• Collaborate with cross-functional teams to elevate and resolve high-priority customer issues efficiently
• Participate in continuous improvement initiatives to refine service workflows and increase operational excellence
• Adapt to evolving industry standards and product updates to provide accurate, real-time guidance to end-users

Requirements

• Native or fluent Swedish (spoken and written) is mandatory for this role
• Professional proficiency in English to communicate within our diverse, international office environment
• A valid EU passport or legal right to work in Bulgaria is required
• Previous experience in customer support services or a similar client-facing role is highly preferred
• Exceptional problem-solving skills and the ability to maintain composure in a fast-paced environment
• A strong desire to thrive in one of the most exciting Swedish-speaking jobs available today

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure you are set up for success in your new position
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria effortless
• Monthly Performance Bonus rewarding your dedication and results
• Career development opportunities within the global customer support services industryAnd Much More..

Life in Bulgaria

Choosing to accept our Swedish Speaking Solutions Consultant position in Bulgaria means opening yourself to a rich, cultural experience. Bulgaria is a hidden gem of Europe, offering a perfect blend of ancient history, beautiful mountainous landscapes, and a vibrant social scene. Many professionals pursuing jobs in Bulgaria find the climate and the welcoming local culture to be a fantastic change of pace.

Living in Bulgaria provides an exceptional quality of life with a low cost of living, allowing you to enjoy the country's world-class culinary scene and nightlife to the fullest. Our relocation package is designed to ensure you settle into your new home in Bulgaria comfortably and securely. Take the next step in your career and discover why so many talented individuals are choosing to build their future through our Swedish-speaking jobs in this beautiful region.