Irish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy MD; Limerick; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly bonus

Career growth opportunities

Job summary

Mercier Consultancy Group is seeking an Irish Speaking Customer Service Agent to support international clients from Sofia, Bulgaria. You will provide empathetic assistance via phone, email and chat while helping resolve inquiries and maintain quality service standards.

Requirements include native Irish, a valid EU passport for relocation, and fluent English. The role offers a competitive monthly salary, fully paid training, health insurance, a relocation package, and clear opportunities for

Qualifications

• Native or fluent Irish (spoken and written) is mandatory.
• Valid EU passport (mandatory for relocation)
• Proven experience in Customer Support Services or a similar client-facing role
• Excellent communication and problem-solving skills with a customer-centric mindset
• Ability to thrive in an on-site professional office environment in Sofia, Bulgaria
• Proficiency in English to facilitate cross-departmental collaboration

Responsibilities

• Deliver professional and empathetic customer support via phone, email, and chat
• Resolve complex inquiries, ensuring high levels of client satisfaction within the Customer Support Services industry
• Maintain accurate records of customer interactions in our internal CRM systems
• Collaborate with international teams to troubleshoot issues and provide effective solutions
• Contribute to the continuous improvement of service protocols to enhance the overall customer experience
• Stay updated on product knowledge and service policies to provide accurate information to Irish-speaking clients
• Meet and exceed performance targets and quality benchmarks set for the support department

Skills

Irish language

Customer service

English proficiency

Problem solving

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with world-class organizations. We specialize in sourcing multilingual professionals for high-impact roles, ensuring that excellence remains the standard across every industry we serve.

Irish Speaking Customer Service Agent

We are currently seeking a talented individual for an Irish Speaking Customer Service Agent position in Bulgaria. This role offers the unique opportunity to provide exceptional support services to an international client base, while enjoying a dynamic lifestyle in one of Europe's most vibrant capitals. If you are looking for rewarding Irish-speaking jobs that combine professional growth with a seamless relocation, we invite you to join our growing team.

Key Responsibilities

• Deliver professional and empathetic customer support via phone, email, and chat
• Resolve complex inquiries, ensuring high levels of client satisfaction within the Customer Support Services industry
• Maintain accurate records of customer interactions in our internal CRM systems
• Collaborate with international teams to troubleshoot issues and provide effective solutions
• Contribute to the continuous improvement of service protocols to enhance the overall customer experience
• Stay updated on product knowledge and service policies to provide accurate information to Irish-speaking clients
• Meet and exceed performance targets and quality benchmarks set for the support department

Requirements

• Native or fluent Irish (spoken and written) is mandatory
• Valid EU passport (mandatory for this relocation opportunity)
• Proven experience in Customer Support Services or a similar client-facing role
• Excellent communication and problem-solving skills with a customer-centric mindset
• Ability to thrive in an on-site professional office environment in Sofia, Bulgaria
• Proficiency in English to facilitate cross-departmental collaboration

Benefits

• Competitive Monthly Salary
• Fully Paid Training to ensure your success in the role
• Health Insurance coverage for your peace of mind
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria hassle-free
• Monthly Performance Bonus to reward your hard work and results
• Professional growth opportunities within a leading BPO company
• And Much More..

Life in Bulgaria

Choosing one of the available jobs in Bulgaria means immersing yourself in a culture that perfectly balances historical charm with modern convenience. Sofia, the capital of Bulgaria, boasts a vibrant atmosphere, beautiful parks, and a thriving social scene that makes it a top choice for international professionals. With a sunny climate and stunning mountain landscapes nearby, Bulgaria provides an exceptional quality of life.

Beyond the professional benefits of our Irish Speaking Customer Service Agent position in Bulgaria, you will discover a cost-effective lifestyle with incredible local cuisine and welcoming locals. Our relocation package ensures your transition to Bulgaria is seamless, allowing you to settle in and explore everything this diverse country has to offer. Join our community and discover why Bulgaria is becoming the premier destination for ambitious professionals seeking their next career chapter.