Support Worker - Emergency Services - Maple House

Dubsimon; Dublin; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

5% matched pension contribution

Paid Sick Leave Policy

Paid Maternity Leave Policy

Bike to Work Scheme

Job summary

Dublin Simon Community is hiring a Day Support Worker in Dublin city centre. You will help meet client needs daily, provide in-the-moment support, and contribute to consistency of best-practice standards within emergency accommodation services.

You will receive induction plus 10 training days per year, on-the-job coaching, and mentoring to succeed in the role. Opportunities exist to progress to project worker roles over time.

Qualifications

• Health & Safety inspections and audits experience preferred.
• Ability to work in agile environment and adapt to changing priorities.
• Commitment to best-practice standards in service delivery.

Responsibilities

• Support project/key workers and management in achieving service goals.
• Build trusting relationships with service users and residents with dignity and respect.
• Provide emotional and motivational support to promote positive mental health.

Skills

Flexible working

Health & Safety

Willingness to learn

Education

Level 6/7/8 in relevant field

Level 5 in relevant field with 12 months experience

Job description

About Us: At Dublin Simon Community, we’re dedicated to making home a reality. We empower individuals to access and sustain housing through services like prevention, addiction treatment, emergency response, and targeted interventions, in collaboration with our partners.

If you share our values and want to make a difference, we’d love to hear from you. We’re looking for client-focused, friendly, and adaptable individuals to join our team.

We prioritise best practices in HR, including staff training, communication, and involvement in decision-making, to create a supportive and effective work environment.

About our services:

All our emergency services are provided on a low threshold basis with a harm reduction model and a full suite of services for clients. The aim of our emergency services is to support our residents to move on to and to be able to sustain long term accommodation. We have several measures in place to ensure a quality, wraparound support service is provided to enable people to move out of homelessness.

About the roles:

Contract Type:

• 6-month Fixed-Term Contract
• Permanent Contract

Working Hours – 37.5 hours a week, 7 day liability.
Location– Dublin city centre

As a Day Support Worker, you’ll help to meet client needs on a dailybasis; you will provide in-the-moment support and safety to clients. You will contribute to ensuring effective and consistent best-practice standards are followed in the Dublin Simon Community emergency accommodation services.

The Support Worker role is an opportunity to gain frontline experience and many support workers graduate on to project worker roles within the organisation. As well as our induction program, you will be provided with 10 training days throughout the year, as well as on-the-job coaching and mentoring, ensuring you have the support and training to succeed in this role.

Your responsibilities:

• Support the project/key workers and management in the implementation of operational and strategic goals; including following up on support plan actions, supporting the service user to achieve their goals.
• Building professional relationships of trust with all service users and residents. Treating all service users and residents with dignity and respect.
• Therapeutic and diversionary interventions providing emotional and motivational support, promoting positive mental health attitudes, self-esteem and self-respect.
• Liaise with a range of service providers in the voluntary and public sectors (e.g. housing providers, health care professionals & social welfare). Establish and expand the services to meet physical and mental health needs.
• Deliver the personal, professional, and social development programme.
• Assistance in managing medication/health regimes, accessing primary and secondary healthcare, liaising with GP and Pharmacists, methadone providers, arranging doctor’s/healthcare appointments and accompanying them to appointments.
• Process all incoming enquiries and referrals to accommodation of service users.
• Support service users to liaise with landlords and facilitate when moving location.
• Completion of daily duties which may include assisting clients and supporting them around their mental and physical health, addiction issues, ensuring that physical needs such as bathing and washing clothing are carried out and general upkeep of building by cleaning.
• Support the safe and healthy functioning of each building to ensure the safety of and the service users/residents in that building, procedures relating to fire safety, hazard management, building checks, sharps disposal, and management of challenging behaviour.
• Managing complex and challenging behaviour and conflict management and ensuring residents adhere to accommodation agreements.
• To carry out all administrative duties such as: managing petty cash, record keeping (electronic), record keeping (paper), filing, answering queries via phone.
• Ensure consistent handovers, diary, incident reports, and follow-ups, in accordance with organisation policies.
• Ensure services and projects are compliant with organisational policies, procedures, and guidelines in the following areas: Fire Safety, Confidentiality, Child Protection, Data Protection, Admissions, Case Management, and Disengagement, etc.
• Undertake other related duties as may reasonably be assigned by your line manager.

Essential for the role:

• Level 6, 7 or 8 in a relevant field with 6 months experience in similar setting (including volunteer and college placement)

Or

• Level 5 in relevant field with 12 months experience in similar setting (including voluntary work and college placement)
• Flexibility to work in an agile environment.
• Willingness to learn.
• Experience in carrying out Health & Safety inspections and audits.

Benefits to working with Dublin Simon Community:

• 25 days annual leave
• 5% matched contribution to your pension.
• Paid Sick Leave Policy.
• Paid Maternity Leave Policy.
• Bike to Work Scheme.

Dublin Simon Community is an equal opportunities employer and encourage applications from all qualified individuals.

Shortlisting may take place while the vacancy is live, so you may be called for interview and/or the vacancy may be filled before the closing date.