Support Engineer - French, Amazon Leo Enterprise Customer Support

Amazon Inc.; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

Amazon Leo Enterprise Customer Support in Ireland is seeking a Support Engineer fluent in French to diagnose and resolve advanced satellite network issues. You will analyze performance data, coordinate with cross-functional teams, and document solutions for our knowledge base.

The role may require rotating shifts; based in Cork or Dublin, you will handle escalated cases, contribute to service restoration, and ensure high customer satisfaction through precise technical guidance.

Qualifications

• Fluent in French (speaking, writing and reading).
• Experience with RF fundamentals including carrier operations, link budgets, and satellite ground equipment.
• Background in L3 NOC operations with on-call support.
• Experience in teleport operations or military SATCOM environments.
• Knowledge of multi-band and multi-feed antenna configurations, including ACUs and remote monitoring.
• Understanding of AWS Networking concepts and services.

Responsibilities

• Troubleshoot and resolve complex satellite network issues with methodical analysis.
• Drive technical cases to resolution and coordinate with cross-functional teams.
• Develop and document technical solutions for the knowledge base.
• Provide advanced technical guidance to customers and internal teams.
• Monitor service performance and ensure customer satisfaction during escalations.

Skills

French fluency

RF fundamentals

L3 NOC experience

SATCOM operations

Antenna configurations

AWS Networking

Job description

Support Engineer - French, Amazon Leo Enterprise Customer Support

Amazon Leo is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical resolution. In this role, you'll handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels. Success in this role demands excellent diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues. You'll develop and document technical solutions, contribute to our knowledge base, and provide advanced technical guidance to customers and internal teams. While monitoring tools aid your work, your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support. This job may require working in rotating shift schedules and variable days off.
This role can be based in Cork or Dublin.
Note : This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations

• Speak, write, and read fluently in French
• Experience with RF fundamentals including carrier operations, link budgets, and satellite ground equipment will be an added advantage
• Background in L3 NOC operations with experience in emergency response and on-call support scenarios.

• Experience in teleport operations or military SATCOM environments.
• Knowledge of multi-band and multi-feed antenna configurations, including auto-acquire and auto-tracking systems. Experience with antenna control units (ACUs) and remote monitoring.
• Understanding of AWS Networking concepts and associated services

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.