Support Coordinator

Jobtailor; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

ALONE is seeking a dedicated professional in Ireland to coordinate services for older people, advocate for their needs, and manage referrals across health and social care networks. You will develop personalised plans, monitor KPIs, and ensure accurate CRM data management.

You will build partnerships with statutory and non-statutory agencies, maintain referral pathways, and report on service developments while coordinating technology installations for safety and wellbeing.

Qualifications

• Evidence of ability to plan personalised support for older people.
• Strong problem-solving skills for needs assessment and resource allocation.
• Excellent written and verbal communication abilities.
• Ability to foster partnerships and negotiate with diverse stakeholders.
• Proficiency in technology and data management systems.

Responsibilities

• Devise personalised support plans to address challenges and enhance older people’s quality of life.
• Provide access to ALONE’s services and coordinate access to other community services.
• Advocate for older people’s needs within health, social care, and welfare services.
• Establish and maintain referral relationships with statutory and non-statutory agencies.
• Develop and maintain referral pathways for ALONE’s Support Coordination services.
• Adhere to ALONE’s quality management systems and policies.
• Monitor and manage KPIs and SMART targets.
• Deliver timely reports on service developments, challenges, and achievements.
• Manage distribution and installation of technology supporting older people’s wellbeing and safety.
• Maintain records in ALONE’s CRM database.

Skills

Personalized Support Planning

Advocacy for Older People

KPI Monitoring

Technology and Data Management

Stakeholder Partnership Development

Tools

CRM Database

Technology Installation

Job description

• Devise personalised support plans to address challenges and enhance older people’s quality of life


• Provide access to ALONE’s services and coordinate access to other community services


• Advocate for older people’s needs within health, social care, and welfare services


• Establish and maintain referral relationships with statutory and non-statutory agencies


• Develop and maintain referral pathways for ALONE’s Support Coordination services


• Adhere to ALONE’s quality management systems and policies


• Monitor and manage KPIs and SMART targets


• Deliver timely reports on service developments, challenges, and achievements


• Manage distribution and installation of technology supporting older people’s wellbeing and safety


• Maintain records in ALONE’s CRM database

Requirements

• Demonstrated passion for improving the lives of older people and commitment to ALONE’s mission


• Problem-solving skills focused on efficient needs assessment and resource allocation


• Excellent written and verbal communication abilities


• Ability to foster partnerships and negotiate effectively with diverse stakeholders


• Proficiency in technology and data management systems


• Good organisational and multitasking skills


• Solution-focused approach to complex challenges


• Keen attention to detail


• Ability to set and achieve SMART targets


• Self-starter with capacity to work well with stakeholders


• Full clean driving licence and own transport mandatory


• Willingness to travel within the community


• A background in older people-related fields is not required

Core Competencies

Demonstrates a strong commitment to enhancing the quality of life for older people through personalized support plans and effective advocacy within health and social care services. Proficient in managing technology and data systems to monitor service delivery and achieve SMART targets.

Highest-signal resume keywords

• Personalized Support Planning


• Advocacy for Older People


• KPI Management


• Technology and Data Management


• Stakeholder Partnership Development

Hard Skills

• Needs Assessment


• Resource Allocation


• KPI Monitoring


• Report Writing


• CRM Database Management

Soft Skills

• Problem-Solving


• Communication


• Organizational Skills


• Attention to Detail


• Multitasking

Certifications & Qualifications

• Full Clean Driving Licence

Industry Keywords

• Older People Services


• Community Services


• Referral Pathways


• Quality Management Systems

Tools & Technologies

• CRM Database


• Technology Installation