Support Coordinator

Jobtailor; Cork; On-site; EUR 42,000 - 56,000; Full time

Job summary

ALONE is seeking a dedicated Support Coordination professional in Ireland to design personalised plans, facilitate access to services, and advocate for older people within health and welfare systems. You will build strong partnerships with agencies, manage referrals, and ensure high-quality service delivery while maintaining accurate records in the CRM.

The role emphasises efficient coordination, proactive reporting, and driving improvements through KPI tracking.

Qualifications

• Demonstrated passion for improving older people's lives.
• Strong problem-solving and needs assessment skills.
• Excellent written and verbal communication; ability to partner with stakeholders.
• Proficient with technology and data management systems to improve reporting.
• Well-organised with multitasking and solution-focused approach.
• Attention to detail in record-keeping and service monitoring.
• Able to set and achieve SMART targets for service impact.
• Self-starter with ability to work with stakeholders independently.
• Full clean driving licence and access to own transport.

Responsibilities

• Provide support coordination with personalised plans addressing challenges and improving quality of life.
• Facilitate access to ALONE’s services and connect older people with community services.
• Advocate for older people's needs across health, social care, and welfare services.
• Develop referral relationships with statutory and non-statutory agencies in the area.
• Create and maintain efficient referral pathways for ALONE’s services.
• Adhere to ALONE's quality management systems and policies.
• Monitor KPIs and strive for SMART targets to maximise reach and impact.
• Deliver timely reports on service developments and achievements.
• Manage distribution and installation of technology to enhance wellbeing and safety.
• Maintain records in ALONE’s CRM database to inform service delivery.

Skills

Passion for elder care

Problem-solving

Communication skills

Tech & data management

Organisational skills

Attention to detail

SMART target mindset

Self-starter

Driving licence

Tools

CRM software

Data management systems

Job description

Responsibilities

• Provide support coordination by devising personalised support plans to address challenges and find solutions to enhance the older persons' quality of life.
• Provide access to ALONE’s services while coordinating and enabling older people to access other services in the community.
• Advocate for older people’s needs within health, social care, and welfare services, working to streamline access and enhance service delivery.
• Establish and nurture strong referral relationships with both statutory and non‑statutory agencies in the designated area, fostering collaboration and access to a wider range of support services.
• Develop and maintain efficient referral pathways for ALONE’s Support Coordination services, optimising service coordination.
• Adhere to ALONE's Quality management systems and policies, ensuring a consistent and high‑quality service delivery approach.
• Monitor and manage key performance indicators (KPIs), striving to achieve SMART targets that maximise the reach and impact of support services for older people.
• Deliver thorough and timely reports on service developments, challenges and achievements.
• Manage the distribution and installation of technology that enhances older people’s well‑being and safety.
• Maintain records on ALONE’s CRM database, capturing essential details to inform service delivery and future strategies.

Requirements

• Demonstrated passion for improving the lives of older people and commitment to ALONE’s mission.
• Problem‑solving skills, focusing on efficient needs assessment and resource allocation.
• Excellent communication abilities (both written and verbal), fostering partnerships and negotiating effectively with diverse stakeholders.
• Proficiency in utilising technology and data management systems, enhancing service efficiency and reporting accuracy.
• Good organisational and multitasking skills, with a solution‑focused approach to complex challenges.
• Keen attention to detail, enabling accurate record‑keeping and effective service monitoring.
• Enthusiasm for setting and achieving SMART targets that maximize the positive impact on older individuals.
• Self‑starter with a capacity to work well with stakeholders.
• Must have a full clean driving licence and own transport.

Core Competencies

Demonstrates expertise in support coordination for older individuals, focusing on personalized support plans, effective service delivery, and strong stakeholder collaboration. Proficient in utilizing technology and data management systems to enhance service efficiency and achieve measurable outcomes.