Support Coordinator

Jobtailor; Clonmel; On-site; EUR 36,000 - 48,000; Full time

Job summary

ALONE is seeking a motivated coordinator to devise personalised support plans, address challenges, and improve older people’s quality of life. You will provide access to ALONE’s services and coordinate with community providers, advocating for older people within health and social care services.

The role includes developing referral pathways, maintaining relationships with agencies, and using QA systems to monitor KPIs and produce timely reports. Travel within the community is required.

Qualifications

• Passion for improving older people’s lives and commitment to ALONE’s mission.
• Excellent written and verbal communication abilities.
• Ability to foster partnerships and negotiate effectively with diverse stakeholders.
• Proficiency in technology and data management systems.
• Willingness to work 35 hours per week, 5 days, travel within the community.

Responsibilities

• Devise personalised support plans to address challenges and improve older people’s quality of life
• Provide access to ALONE’s services and coordinate access to other community services
• Advocate for older people’s needs within health, social care and welfare services
• Establish and maintain referral relationships with statutory and non-statutory agencies
• Develop and maintain referral pathways for ALONE’s Support Coordination services
• Adhere to ALONE’s quality management systems and policies
• Monitor and manage KPIs and SMART targets
• Produce timely reports on service developments, challenges and achievements
• Manage distribution and installation of technology supporting older people’s wellbeing and safety
• Maintain accurate records in ALONE’s CRM database

Job description

• Devise personalised support plans to address challenges and improve older people’s quality of life
• Provide access to ALONE’s services and coordinate access to other community services
• Advocate for older people’s needs within health, social care and welfare services
• Establish and maintain referral relationships with statutory and non-statutory agencies
• Develop and maintain referral pathways for ALONE’s Support Coordination services
• Adhere to ALONE’s quality management systems and policies
• Monitor and manage KPIs and SMART targets
• Produce timely reports on service developments, challenges and achievements
• Manage distribution and installation of technology supporting older people’s wellbeing and safety
• Maintain accurate records in ALONE’s CRM database

Requirements

• Demonstrated passion for improving the lives of older people and commitment to ALONE’s mission
• Problem-solving skills, focusing on efficient needs assessment and resource allocation
• Excellent written and verbal communication abilities
• Ability to foster partnerships and negotiate effectively with diverse stakeholders
• Proficiency in technology and data management systems
• Good organisational and multitasking skills
• Solution-focused approach to complex challenges
• Keen attention to detail
• Enthusiasm for setting and achieving SMART targets
• Self-starter with capacity to work well with stakeholders
• Full clean driving licence and own transport are mandatory
• Willingness to work 35 hours per week, 5 over 7 days
• Travel within the community required
• No background in older people-related fields is required

Core Competencies

Demonstrates a strong commitment to improving the quality of life for older people through personalized support plans and effective advocacy within health and social care services. Proficient in managing technology and data systems to enhance service delivery and achieve SMART targets.

Highest-signal resume keywords

• Personalized Support Planning
• Advocacy for Older People
• KPI Management
• Technology and Data Management
• Stakeholder Partnership Development

Hard Skills

• Needs Assessment
• Resource Allocation
• Report Production
• Referral Pathway Development
• CRM Database Management

Soft Skills

• Problem-Solving
• Excellent Communication
• Organizational Skills
• Attention to Detail
• Self-Starter

Certifications & Qualifications

• Full Clean Driving Licence

Industry Keywords

• Older People Services
• Community Services
• Health and Social Care
• Welfare Services
• SMART Targets

Tools & Technologies

• ALONE's Quality Management Systems
• Technology for Wellbeing and Safety