Strategic ServiceNow Platform Architect

Facade Today; Dublin; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Onsite breakfast & lunch

Healthcare

Pension

Tax saver scheme

Discounted gym membership

Job summary

Aptiv is hiring a ServiceNow Platform Architect to lead enterprise architecture, governance and cross‑module design across ITSM, ITOM, CSM, and more. You will define strategies, drive integration with major enterprise systems, and mentor teams to deliver scalable, secure ServiceNow capabilities that align with business goals.

You will collaborate with senior leaders and external partners to ensure data quality, cost efficiency and timely deployments while shaping a future‑ready platform

Qualifications

• 8+ years hands‑on experience with ServiceNow.
• Strong experience with ITSM, ITOM, CMDB, Discovery, HAM, SAM, and CSM.
• Deep understanding of ServiceNow architecture patterns and performance optimization.

Responsibilities

• Define and own the ServiceNow platform architecture and roadmap.
• Establish and enforce platform governance, standards and best practices.
• Create and maintain technical design documentation, architecture diagrams and platform standards.
• Lead design and implementation across modules: ITSM, ITOM, CSM, HAM, SAM, CMDB, Discovery, SPM, and GenAI/Now Assist.
• Design scalable solutions using Flow Designer, Workflow Data Fabric, APIs, MID servers, and custom apps.
• Oversee upgrades, patches, cloning and environment strategy (Dev, Test, Sandbox, Prod).
• Drive integration strategy with enterprise systems (Entra ID, Azure, AWS, Zabbix, Tanium, Cisco ISE, Salesforce, M365).
• Ensure CMDB health, data quality and reconciliation strategies.
• Manage and optimize license usage and platform costs.

Skills

ServiceNow

Platform architecture

Governance

Integration

Cloud (Azure/AWS)

GenAI / Now Assist

Leadership & mentoring

Education

Bachelor's or Master's in CS/IT

Tools

MID servers

APIs

Discovery

CMDB

Job description

Aptiv is hiring a ServiceNow Platform Architect to lead enterprise architecture, governance and cross‑module design across ITSM, ITOM, CSM, and more. You will define strategies, drive integration with major enterprise systems, and mentor teams to deliver scalable, secure ServiceNow capabilities that align with business goals.

You will collaborate with senior leaders and external partners to ensure data quality, cost efficiency and timely deployments while shaping a future‑ready platform