Strategic Quality & Process Improvement Coordinator

Jobtailor; Dublin; On-site; EUR 42,000 - 65,000; Full time

Job summary

ATC is seeking a quality and continuous improvement professional to support IMS maintenance, document control, audits, and data-driven improvement initiatives. You will coordinate cross-functional activities, develop dashboards, and ensure compliance with ISO 9001, TAPA and FORS requirements.

The role emphasizes stakeholder engagement, reporting, and driving operational efficiency across multiple teams with occasional travel to ATC locations.

Qualifications

• 2-3 years' experience in quality, business improvement, project coordination, or operational support roles.
• Strong organisational and coordination skills.
• Excellent analytical and problem-solving abilities.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills.
• Strong stakeholder engagement and collaboration skills.
• Experience creating reports, presentations, dashboards and business documentation.
• Ability to work independently and as part of a team.
• Experience supporting quality management systems or business improvement initiatives.

Responsibilities

• Support the maintenance, administration, and continuous improvement of the Integrated Management System (IMS) and related certifications (ISO 9001, TAPA, FORS).
• Coordinate document control activities and maintain up-to-date policies and records.
• Assist with internal audits, management reviews, CAPA actions, and certification audits.
• Support strategic projects and continuous improvement initiatives through tracking, reporting, and benefits realization.
• Identify opportunities to improve processes, standardise ways of working, and enhance operational efficiency.
• Develop, maintain, and analyse performance dashboards, scorecards, KPIs, and management reports.
• Conduct data analysis to identify trends, risks, opportunities, and improvement actions.
• Coordinate cross-functional improvement activities from audits, feedback, reviews, and initiatives.
• Support vendor compliance, sustainability reporting, and customer quality requirements.
• Maintain project, audit, quality, and training records; coordinate meetings and actions; support stakeholder communication.
• Work with Operations, Transportation, Technical Services, Control Tower, and Business Services teams.
• Travel occasionally to support audits, projects, and ATC locations.

Skills

Quality management

Project coordination

Data analysis

Stakeholder engagement

Continuous improvement

Tools

Excel

Word

PowerPoint

SharePoint

Job description

ATC is seeking a quality and continuous improvement professional to support IMS maintenance, document control, audits, and data-driven improvement initiatives. You will coordinate cross-functional activities, develop dashboards, and ensure compliance with ISO 9001, TAPA and FORS requirements.

The role emphasizes stakeholder engagement, reporting, and driving operational efficiency across multiple teams with occasional travel to ATC locations.