Quality Systems Coordinator — Hybrid Audit & CI Lead

ESB; Dublin; Hybrid; EUR 41,000 - 48,000; Full time

Benefits offered by this job

Hybrid working model

Generous Pension

Staff well-being programmes

Diversity and inclusion

Job summary

ESB in Dublin is seeking a Quality Systems Coordinator to support ISO 9001 quality certification within the EMP. The role focuses on auditing programs, stakeholder engagement and maintaining the QMS dashboard.

You will contribute to the development of quality metrics and deliver training on QMS Awareness and SharePoint, collaborating with cross-functional teams to embed a learning and continuous improvement culture.

Qualifications

• Minimum 2 years’ experience in Quality Management.
• Either a relevant 3rd Level qualification or equivalent work experience is essential.
• Knowledge of ISO 9001:2015 Quality Management Standard.
• Experience with Stakeholder Management, with an ability to work effectively in multi-disciplinary teams.
• Technical Skills – experience using MS Office applications including SharePoint.
• Excellent interpersonal skills with a passion for quality and continual improvement.

Responsibilities

• Supporting the delivery of EMP’s internal quality audit programme including developing the annual schedule and leading internal quality audits.
• Scheduling of External NSAI Quality Audit and stakeholder management of same.
• Maintaining the quality action tracking system and the Quality dashboard.
• Participating in the development of appropriate quality metrics and monitoring and reporting on same.
• Developing and delivering internal training programs such as QMS Awareness/Induction training, QMS SharePoint Training and Verification and Approval Training etc
• Liaising with Department Managers and SMT to drive key quality initiatives to embed a learning and continuous improvement culture
• Participating in cross department forums to promote quality and continual improvement practices
• Responsible for ensuring that EMP Company Procedures are aligned to ISO9001 Quality Standard
• Quality inputs to bids and tender submissions
• Monitoring and management of quality KPIs
• Deliver user support and troubleshooting for the Quality Management System, ensuring timely resolution of queries and issues.

Skills

Quality management

Stakeholder management

SharePoint

MS Office

Interpersonal skills

Organised

Education

Relevant 3rd Level qualification

Tools

SharePoint

Job description

ESB in Dublin is seeking a Quality Systems Coordinator to support ISO 9001 quality certification within the EMP. The role focuses on auditing programs, stakeholder engagement and maintaining the QMS dashboard.

You will contribute to the development of quality metrics and deliver training on QMS Awareness and SharePoint, collaborating with cross-functional teams to embed a learning and continuous improvement culture.