Strategic MSP Technical Account Manager

Stackand.Co; Dublin; On-site; EUR 54,000 - 66,000; Full time

Job summary

Stackand.Co in Dublin is seeking an experienced Technical Account Manager to join a Dublin-based Managed Services Provider, taking ownership of a portfolio of business clients. The role blends relationship management with technical service delivery and longer-term IT planning.

You will engage with business owners and senior stakeholders, coordinate across engineering and support teams, and drive client retention and growth. MSP TAM experience is essential for success in this role.

Qualifications

• 2–3 years’ experience in a client-facing IT services role
• Recent experience working directly for an MSP
• Experience managing relationships with business owners/directors/IT managers or senior stakeholders
• Good working understanding of Microsoft 365, cloud services, cybersecurity, networking, infrastructure and IT support
• Ability to discuss technical issues with engineers and explain them to non-technical clients
• Experience running client meetings and coordinating work across technical teams
• Strong communication, organisation and relationship management skills
• Good commercial awareness and understanding of client retention and account development

Responsibilities

• Manage a portfolio of business clients and develop strong long-term relationships
• Run regular client meetings and ensure agreed actions are followed through
• Understand each client’s business, IT environment, priorities and future requirements
• Spot technical risks, service problems and opportunities for IT improvement
• Work closely with technical support, infrastructure and project teams
• Keep clients informed around important technical or service issues
• Discuss future IT requirements, improvements and technology investments with clients
• Manage expectations and ensure commitments are delivered
• Support client retention and contract renewals
• Recognise opportunities for additional IT services or solutions

Skills

MSP experience

Client relationship management

Technical communication

Meeting coordination

Client stakeholder engagement

Tools

Microsoft 365

Cloud services

Networking

Job description

Stackand.Co in Dublin is seeking an experienced Technical Account Manager to join a Dublin-based Managed Services Provider, taking ownership of a portfolio of business clients. The role blends relationship management with technical service delivery and longer-term IT planning.

You will engage with business owners and senior stakeholders, coordinate across engineering and support teams, and drive client retention and growth. MSP TAM experience is essential for success in this role.