Strategic Client Relations Lead (Ireland)

Northern Trust Corp; Limerick; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Northern Trust is seeking a Client Relationship Manager in Limerick to manage and grow strategic client relationships and ensure high-quality, consistent service delivery. You will coordinate client service teams, understand client priorities, and drive engagement across internal partners to meet evolving needs.

The role emphasizes proactive issue resolution, governance, and ongoing client value realization, with opportunities to streamline processes and reduce risk within a dynamic financial

Qualifications

• Proven proactive client service experience with relationship building and delivery.
• Analytical and problem-solving abilities through organization and time management.
• Excellent communication skills across internal partners and clients.
• Good risk management and compliance knowledge.
• Ability to manage multiple priorities with client impact and risk awareness.
• Strong cross-functional collaboration and independent initiative.

Responsibilities

• Act as main operational contact for client inquiries with internal partners.
• Monitor client deliverables and drive service reviews.
• Identify opportunities to improve client operations and cross-sell where appropriate.
• Oversee onboarding, including legal contract terms with NT and commercial terms.
• Communicate changes to client relationship to internal partners and manage risk controls.
• Support client change programs with the NT Change Team and finance alignment.

Skills

Proactive client service

Analytical problem solving

Communication skills

Risk management

Time management

Project management

Job description

Northern Trust is seeking a Client Relationship Manager in Limerick to manage and grow strategic client relationships and ensure high-quality, consistent service delivery. You will coordinate client service teams, understand client priorities, and drive engagement across internal partners to meet evolving needs.

The role emphasizes proactive issue resolution, governance, and ongoing client value realization, with opportunities to streamline processes and reduce risk within a dynamic financial