Strategic Ad Platform Success Manager

OpenAI, Inc.; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

OpenAI Dublin is seeking a Customer Success Manager to support advertisers onboarding, launching, and growing on our advertising platform. You will manage a portfolio of partners and act as a trusted advisor to meet business objectives while ensuring a responsible experience.

This role sits at the intersection of relationship management, strategy, and execution, working with Sales to drive long-term partner growth and collaborating with internal teams to improve advertiser experience.

Qualifications

• 5–10+ years in digital advertising, account management, or customer success.
• Experience managing advertiser or agency relationships in platform/adtech environments.
• Ability to interpret performance data and translate insights into strategic recommendations.
• Experience with data querying (SQL) and advanced Excel/Sheets.
• Clear communication with both technical and non-technical stakeholders.
• Spanish language fluency is required.
• Full working rights for Ireland.

Responsibilities

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
• Identify opportunities to expand partnerships through increased product adoption and incremental investment.
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
• Surface advertiser feedback and insights to inform product improvements and long-term strategy.
• Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

Skills

Digital advertising

Account management

Customer success

Consulting

SQL

Excel/Sheets

Data interpretation

Stakeholder communication

Ownership / accountability

Spanish fluency

Ireland work rights

Job description

OpenAI Dublin is seeking a Customer Success Manager to support advertisers onboarding, launching, and growing on our advertising platform. You will manage a portfolio of partners and act as a trusted advisor to meet business objectives while ensuring a responsible experience.

This role sits at the intersection of relationship management, strategy, and execution, working with Sales to drive long-term partner growth and collaborating with internal teams to improve advertiser experience.